Customer Consultant

Virgin Money; West Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company is seeking a Customer Consultant in West Yorkshire. This role focuses on driving growth by conducting market research, developing client relationships, and implementing lead generation strategies. The successful candidate will benefit from a dynamic work environment and a range of employee benefits.

Benefits

25 days holiday allowance + bank holidays

Private medical insurance

6% employer pension contribution

£1000 flexifund for personalized benefits

Qualifications

• Experience in business development/service/sales support.
• Strong understanding of the client lifecycle preferred.
• Ability to collaborate in a cross-functional environment.

Responsibilities

• Conduct market research to identify potential clients.
• Develop and implement lead generation strategies.
• Collaborate with sales and marketing teams.

Skills

Business development

Client relationship management

Market research

Education

Experience in business development or sales

Job description

• Customer Consultant jobs in West Yorkshire

Leeds, Yorkshire and the Humber AND Digital

Posted 36 days ago

Job Description

Permanent

Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 800 people with Clubs all over the UK, Europe and in the USA.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

What you’ll bring to the table:

As Client Partnerships Consultant you will work as part of the business development teams and across AND to provide content and resources we need to drive growth and success with new and existing clients. As a result you will need to be able to:

• Conduct market research to identify potential clients and emerging industry trends
• Identify key decision-makers within prospective clients to enhance AND's influence and understand their mission-critical priorities; maintain updated lead information and status in the CRM system
• Develop and implement effective lead generation strategies using various digital channels, including email and LinkedIn
• Qualify leads through proactive outreach, follow-up calls, and email correspondence
• Collaborate with the wider sales, alliance, and marketing teams to ensure lead generation efforts align with overall business objectives
• Analyse lead generation metrics and produce performance reports to optimise strategies for improved outcomes
• Support on and shape client proposals in line with the AND go-to-market strategy
• Identify opportunities within sectors of the market which align with the AND proposition
• Build relationships with internal stakeholders and collaborate across local business units to support the delivery of the sales strategy
• Be prepared to offer input and opinion on the success and failure of business strategy

To do that, it’s essential you bring the following:

• Data driven - develop initiatives, evaluate success and iterate
• Experience in business development / service / sales support and strong understanding of the client lifecycle preferred
• Ability to collaborate and work effectively in a cross-functional environment
• Highly organised and structured to ensure the delivery of work meets the demands of the business
• Be diligent and thorough in approach

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• A safe environment for you to be yourself and challenge yourself.
• 25 days holiday allowance + bank holidays
• Flexible bank holidays
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
• Private medical insurance
• 6% employer pension contribution, when you contribute 2%

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.

Customer Support Coordinator

S63 0BH Rotherham, Yorkshire and the Humber Speedy Hire

Posted 5 days ago

Job Description

permanent

Customer Support Coordinator - Thurnscoe - Monday to Friday - 07:30 - 16:30 - 40 hours per week

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!

We have an exciting opportunity for a Customer Support Coordinator to be based onsite with our customer responsible for coordinating the entire ordering.

WHJS1_UKTJ

Customer Support Operative - Wakefield, WF2 7UA

Wakefield, Yorkshire and the Humber Taylor Wimpey

Posted today

Job Description

Customer Support Operative - Wakefield, WF2 7UA

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Operative is responsible for the inspection and remediation of issues and defects in customers’ homes, working in collaboration with the Customer Support Coordinators to ensure the required materials and supplies have been ordered and always keeping customers informed on the progress of their issues.
The Customer Support Operative should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.

Primary Responsibilities

Demonstrates role model customer behaviour

• Acts as an inspiring role model across the team in the delivery of great customer service
• Always demonstrates positive behaviour when discussing or interacting with customers
• Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone

Drives operational performance to achieve key business objectives and priorities

• May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required
• Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative
• If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
• Keeps the Customer Support Coordinators updated of progress on customer remediation works
• Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re-occurrence.

Committed to continuous improvement

• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
• Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
• Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
• Keeps up to date

Experience, Qualifications, Technical Requirements

• Qualified City & Guilds carpenter or painter
• Able to demonstrate ability to work flexibly, efficiently and reliably
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems
• Proven ability to remain calm, measured and resilient in challenging situations
• Clean driving licence.
• Previous experience of working in the housebuilding industry
• Experience of other trades than carpentry and painting

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Customer Service Manager

HD1 Huddersfield, Yorkshire and the Humber Michael Page

Posted 6 days ago

Job Description

full time

• Customer Service Manager
• 40,000 - 45,000
• Manufacturing / Engineering industry
• Huddersfield based - on-site

Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function

Description

• Provide clear leadership and guidance to the internal Customer Service function
• Responsibility for Order Management, ensuring the accurately and timely input of customer orders
• Provide UK & International customer with information on product availability, lead times, and pricing
• Proactively update customers with any potential changes to their orders
• Provide support to field sales and account managers around administration, customer support and on-boarding new customers
• Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
• Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
• Ensure CRM systems is best utilised to capture customer data
• Take ownership of any escalated customer issues

Profile

• Strong people management experience in a similar role or environment
• Ability to build strong working relationships internally and externally
• Experience implementing new process and procedures
• Strong attention to detail

Job Offer

This is an exciting role for a well established and developing manufacturing business based in Huddersfield

The role offers a salary of 40,000 - 45,000 depending on experience along with excellent company benefits

The role will be based full on site in Huddersfield

Customer Service Executive

Morley, Yorkshire and the Humber E3 Recruitment

Posted 9 days ago

Job Description

full time

Customer Service Executive needed.

Standard days, Monday to Friday, from 26,000 per year ( starting company has career progression plan for further salary improvements). Permanent position, 22 holidays + bank holidays, working for a specialist vehicle conversion company who are looking for enthusiastic and driven individual to add to there current team.

The Customer Service Executive role is based in Morley

The duties of the Customer Service Executive role are:

• Answering queries and complaints
• Ensuring the issue has been logged and actioned
• Load new customer accounts on the CRM database
• Strong communication over the telephone and email
• Update and maintain records

The ideal candidate for Customer Service Executive role would come from a customer-based background and may have worked in a manufacturing or engineering setting. The purpose of the role is to provide support and provide strong communication between potential and existing customers to ensure the quality of service is exceptional.

What the Customer Service Executive role offers:

• 22 days holiday + bank holidays
• Company pension scheme
• Loyalty and performance bonus
• Company events
• Free on-site parking

If you are interested in the Customer Service Executive role, please APPLY or give Maisie Cope a call at E3 Recruitment.

Customer Service Advisor

Sherburn in Elmet, Yorkshire and the Humber Abbey Personnel Services Ltd

Posted 20 days ago

Job Description

full time

My client is looking to recruit a team member to work in a small team based in Sherburn In Elmet. Workingwithin manufacturing for the construction industry

• Process sales orders/schedule orders onto SAP system
li>Process returns/credits onto SAP

• Process sales orders/schedule orders onto SAP system
li>Process returns/credits onto SAP
• Adhere to ISO Company Procedures
• Answer all incoming telephone calls in a prompt and professional manner
• Provide accurate and timely information to customers’ regarding stock availability, order progress and pricing
< i>Create Price quotations and maintain the tracking using Folders, Files and Access Database
• Offer alternative parts as and when required using the part finder function on SAP and in conjunction with the application Engineers
• Request and track quality documentation using various systems
• Liaise with carrier companies regarding delivery of goods
• Liaise with purchasing and suppliers regarding despatch dates, changes to orders etc
• Liaise with the Application Engineers regarding Technical enquiries/alternative parts
• Notify customers about “state of order” at any time from receipt of order up to despatch and delivery
• To undertake additional duties as may be assigned from time to time
• To implement the Company Health and Safety Policy and maintain the required standards

The ideal candidate will need excellent IT skills including knowledge of SAP. Be driven and self motivated and able to work as a team player.

Experience of a similar role is ideal but full training will be given.

Customer Service Administrator

Wibsey, Yorkshire and the Humber Search

Posted 22 days ago

Job Description

contractor

Job Title: Customer Service - Admin (hiring for multiple roles!)
Location: Bradford, BD6
Salary: 12.21 - 40hrs a week (25,396.80 pa)
Hours: Full-time, Monday to Friday hours between 7am-7pm
Temp to perm!

About the Company:
We are representing an amazing company in Bradford who are looking to expand their Planning and Scheduling Team! This is a great opportunity in a thriving business, perfect for those who have a confident phone manner and pride themselves for their organisational skills.

Role Overview:
As a Planner/Scheduler, you will be the crucial link between our customers and engineers. Your primary responsibility will be to plan and schedule work efficiently, ensuring that customer needs are met promptly and engineers are effectively utilised. Your main goal will be to create a seamless workflow and enhance customer satisfaction.

Key Responsibilities:

• Coordinate and schedule work between customers and engineers.
• Communicate with customers to understand their needs and schedule appointments.
• Ensure that engineers are allocated tasks efficiently and effectively.
• Maintain accurate records of schedules, customer interactions, and follow-ups.
• Resolve scheduling conflicts and customer inquiries efficiently and professionally.
• Work closely with the team to achieve individual and team goals.

What We're Looking For:

• Previous experience in planning, scheduling, or a customer service role is preferred but not necessary.
• Strong communication skills, both verbal and written.
• Excellent organisational skills with a keen attention to detail.
• Ability to handle multiple tasks and remain calm under pressure.
• Positive, enthusiastic, and self-motivated with a desire to meet targets.
• Ability to work well independently and as part of a team.

What We Offer:

• Full training and ongoing development.
• A friendly and supportive working environment.
• Opportunities for career progression.
• TEMP TO PERM OPPORTUNITY

We look forward to hearing from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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Location

BD1 Bradford, Yorkshire and the Humber Inc Recruitment

Posted 22 days ago

Job Description

full time

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

· Have strong communication skills and customer service skills

· Be self-motivated

· Have a tenacious approach to personal development

· Possess a competitive sales mentality

Sales and Customer Service advisors will:

· Approach new and potential customers on behalf of their clients

· Keep up to date with relevant client product information

· Understand customer trends and market traits

· Provide excellent Customer Service in a professional manner

· Complete Sales and relevant paperwork to a high standard

· Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Manager

BD1 Bradford, Yorkshire and the Humber Stafforce Recruitment

Posted 27 days ago

Job Description

full time

Customer Service Manager

Our client is looking for a Customer Service Manager on permanent basis.

As Customer Services Manager you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for complex and technical queries of the team and will provide additional support to the Customer Care and Quality Manger. You will be responsible for the provision of customer service in accordance with agreed service levels and targets. You will work within the parameters of established procedures and will adhere to all regulatory requirements in particular 'Treating Customers Fairly'. You will be able to demonstrate your competence as a Customer Services Manager through regular reviews and annual assessments

Role Overview

Call Centre Management

Issue of documentation

Regulatory compliance

• Provision of required management information
• All other administrative functions related to customer service

Working hours: Monday to Friday 9.00-17.30

ref R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Customer Service Advisor

S60 1QH Rotherham, Yorkshire and the Humber Coburg Banks Limited

Posted today

Job Description

permanent

Are you a natural problem-solver with a knack for keeping customers happy? Do you know how to handle all sorts of people, from the friendly to the frustrated? If so, we want you on our team!

The Role:


As a Customer Service Advisor , you'll be the first point of contact for customers, handling everything from product queries and installations to deliveries and ongoing support. No two days are the same.

WHJS1_UKTJ

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