Customer Consultant

Encore Capital Group; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the financial services sector is seeking Call Centre Agents to provide exceptional customer service. Located in Telford, the role involves engaging customers through inbound and outbound communication, focusing on delivering solutions for financial wellbeing. Ideal candidates will be team players with a background in customer-facing roles or recent graduates passionate about a career in customer service.

Benefits

Summer and Christmas Parties

Mandatory annual salary review

Company funded Health & Wellbeing Initiatives

Additional holiday entitlement after 3 years

Qualifications

• Experience in customer service, hospitality, or care preferred.
• Recent college leavers encouraged to apply.

Responsibilities

• Engage customers on inbound and outbound calls.
• Support vulnerable customers with care and empathy.
• Achieve financial wellbeing for customers.

Skills

Customer Service

Empathy

Teamwork

Education

College leaver

Job description

Call Centre Agent, Telford, TF3 4NT

Orbit Credit Services on the lookout for Call Centre Agents to join our team in Telford

• Salary: from £25,396based on experience (on a 40 hrs contract)
• Operational Hours: Shifts vary per client to be available between the hours of Monday to Friday 8am - 8pm.
• Saturdays (1 in 3 per month).Flex on shifts for client needs between8am - 4pm
• 31 days holiday (pro rata) - including all bank holidays.

Benefits include:

• Summer and Christmas Parties, plus Seasonal fun events!
• Mandatory annual salary review.
• Company funded Health & Wellbeing Initiatives.
• Additional holiday entitlement following your 3 year anniversary
• Location: Telford - TF3 4NT

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Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 300 people working with us, with offices in Malton & Telford.

Orbit are based in the town centre around a 15-minute walk away from the train station and 10-minute walk to the main bus station.

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We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Are you working in a Customer Service environment inRetail or Hospitality, or inCare?

Ora recent college leaver looking to kickstart your career in Customer Service?

OR... Are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in?

• As aCall Centre Agent at Orbit Credit Services you will be supporting customers to achieve financial wellbeing.
• We have a dedicated Training team, supporting you in small training teams over your 4 weeks Induction. Once qualified, your exciting career step in role is fully structured with your new team members and leader.

• Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
• Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.

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Once you have completed our excellent 4 weeks training, you will move onto our weekly shift patterns to support our customers when they need us.

You have the option of a37.5 or 40 hour per week contractwith shift patterns that will depend on the client.

If this sounds like you, please apply to join our rapidly expanding team!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Diversity and inclusionare very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

We are proud to announce that Encore Capital Group, which 'Wescot/Cabot/Orbit/DLC' is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.