Customer Consultant

The Body Shop; Seaham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-known beauty retailer seeks a customer-focused individual to support the management team in driving sales and delivering exceptional service. The ideal candidate should have strong interpersonal skills and a passion for beauty. A flexible schedule, including availability for evening and weekend shifts, is essential. Join us in promoting a positive impact in the retail industry.

Qualifications

• Customer service experience is ideal.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Uphold the values and vision of the company.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty and retail

Customer service experience

Job description

Overview

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose