Customer Consultant

Skipton Building Society; Ripon; On-site; GBP 24,000; Full time

Job summary

Skipton Building Society is seeking a passionate Customer Consultant for their Ripon branch. In this permanent role, you will engage with customers, providing tailored solutions to help them achieve their financial goals. With a focus on exceptional service, you will contribute to a community-focused organization that values customer relationships and employee development. Benefits include competitive salary, annual leave, pension contributions, and training opportunities.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays, increasing to 30 days after 5 years

Generous pension contributions (up to 10%)

Health and wellbeing initiatives

Charity and volunteering opportunities

Training and development programs

Private medical insurance

Qualifications

• Experience in customer interaction in sectors like banking, retail, hospitality, or healthcare.
• Ability to work well in a team and adapt to changing needs.

Responsibilities

• Welcome customers and create positive first interactions in-branch and over the phone.
• Provide tailored solutions based on customer needs.
• Maintain accurate customer records focusing on vulnerable customers.

Skills

Customer interaction

Problem solving

Adaptability

Time management

Job description

Hours: The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours.

Salary: £23,600 Per Annum

Closing Date: Wed, 9 Jul 2025

About the Role

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Ripon branch.

The role involves engaging in conversations to understand our customers’ needs, providing information about our full savings range, products, and services. By listening carefully and getting to know our customers, you will help them review their circumstances and goals, while delivering straightforward, helpful service that showcases your enthusiasm and professionalism.

Our Approach

Our branches are central to our communities. We support our customers face-to-face, virtually, and through outbound contact, ensuring we meet their needs at relevant times. Whether promoting new products or resolving issues, you will always prioritize our customers’ needs and provide a first-class service.

You will be more than just the friendly face and voice of Skipton Building Society; you will be a listener, problem solver, and a knowledgeable guide to help them achieve their financial goals.

About Us

We are the fourth-largest building society in the UK, unique as a mutual organisation owned by our members. We value diversity and focus on helping more people with home ownership, savings, and long-term financial wellbeing. Join us and help build a better society!

Key Responsibilities

• Be the first point of contact: Welcome customers warmly in-branch and over the phone, creating positive first interactions.
• Engage and understand: Ask insightful questions to uncover customer needs and provide tailored solutions.
• Listen and tailor solutions: Offer personalized advice based on individual circumstances.
• Proactive outreach: Contact customers proactively by phone to identify needs and offer support.
• Maintain accurate records: Keep customer records up-to-date, focusing on vulnerable customers.
• Adhere to policies: Follow all policies, standards, and controls, supported by comprehensive training.

Candidate Requirements

• Previous experience in customer interaction, in person or over the phone, in any sector such as banking, retail, hospitality, or healthcare.
• Ability to work well with others and demonstrate a 'one-team' mindset.
• Ability to handle a busy environment and manage time effectively.
• Willingness to grow, adapt, and respond to changing business needs.

Benefits

• Permanent role, 36 hours/week, Monday to Saturday.
• Salary: £23,600 per annum plus benefits.
• Annual discretionary bonus scheme.
• 25 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Holiday trading scheme.
• Generous pension contributions (up to 10%).
• Health and wellbeing initiatives, including Employee Assistance Programme and discounts.
• Charity and volunteering opportunities.
• Colleague mortgage and savings accounts, discount schemes.
• Training and development programs.
• Private medical insurance.
• Salary Sacrifice scheme for hybrid/electric cars.