Customer Consultant

Lexus Leicester; Reading; On-site; GBP 20,000 - 45,000; Full time

Job summary

A leading automotive retailer in Reading is seeking an experienced Customer Consultant to manage the entire sales process and provide exceptional customer experiences. You will work within a team to ensure high-quality service, from initial contact through to vehicle delivery. The role offers a basic salary of £20,000 to £45,000 with uncapped OTE up to £50,000, Lexus training, career advancement opportunities, and excellent benefits.

Benefits

Excellent basic salary

Realistic and uncapped OTE

Career progression opportunities

Company car

Market leading benefits including healthcare

Qualifications

• Previous experience as a Customer Consultant.
• Proven track record in sales within a Main Dealer environment.
• A full UK driving licence required.
• Self-motivated and ambitious individual.
• Ability to work efficiently under pressure.
• Sales driven and money motivated.

Responsibilities

• Build rapport and qualify customer requirements.
• Demonstrate suitable options and encourage product experiences.
• Maintain customer contact throughout the sales process.
• Liaise with customers for timely vehicle handover.
• Deliver exceptional customer service at all stages.

Skills

Customer service excellence

Sales experience in a dealership

Full UK driving licence

Self-motivated and ambitious

Ability to work under pressure

Job description

Overview

Customer Consultant – Lexus Reading, Reading, UK. Salary £20,000 - £45,000 yearly. Posting date: Sep 11, 2025.

Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Lexus Reading dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional. You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.

Responsibilities

• Talk and listen to the customer to build rapport and accurately qualify their requirements
• Demonstrate the most suitable options to the customer, encouraging them to experience the product
• Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
• Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle
• Personally, handover the vehicle and introduce the customer to the service team to secure future business
• Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
• Ensure that the Sales Process is followed in full
• Build a relationship between yourself and the service team
• Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales
• Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales
• Complete all administration required, accurately and on time
• Deliver excellent service to everyone making sure their experience is memorable
• Attend appointments booked by our Sales Enquiry Team

Your Skills

• Have previous experience as a Customer Consultant
• Proven track record in sales within a Main Dealer environment
• A full UK driving licence
• Be a self-motivated and ambitious person who is willing to learn
• Work efficiently under pressure and towards set targets
• Deliver excellent customer service to every customer
• Have experience working within a main dealer environment
• Be sales driven and money motivated

What We Offer

• Excellent basic salary
• Realistic and uncapped OTE £50,000
• Lexus specific training
• Career progression all the way up to General Manager
• Bonus scheme based on hitting sales targets
• Additional bonus based on upselling and add-ons
• Company car
• Fun, friendly working environment
• Market leading benefits including healthcare, pension, childcare and company lease scheme