Customer Consultant

THE BODY SHOP; Plymouth; On-site; GBP 16,000 - 21,000; Full time

Job summary

The Body Shop in the United Kingdom is seeking a dedicated Consultant to join our store team and deliver exceptional customer service on the shop floor. You will help customers find skincare and beauty products that suit their needs, share product knowledge, and uphold our values around ethical sourcing and community trade.

Evening, weekend and holiday availability is preferred to cover busy periods. As part of our team you will learn products, origins, and campaigns to engage with customers and

Qualifications

• Strong interpersonal skills to build rapport with customers and resolve issues.
• Clear communication and active listening to understand customer needs.
• A genuine passion for beauty and the retail industry.
• Open availability for evenings, weekends and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit through excellent customer service on the shop floor.
• Demonstrate and uphold The Body Shop values and policies to customers.
• Provide expert product knowledge and personalised recommendations to shoppers.
• Learn product origins and campaigns to share with customers and enhance their experience.
• Engage with customers to promote a range fitting their preferences and lifestyle.

Skills

Interpersonal skills

Communication

Beauty passion

Flexible hours

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose