Customer Consultant

The Body Shop; Greater London; Hybrid; GBP 18,000 - 22,000; Part time

Job summary

The Body Shop in London is seeking a dedicated Sales Consultant to support the store team in delivering outstanding customer service and achieving sales targets. You will embody the brand's values and guide customers through our range with enthusiastic, informed advice.

Join a team that champions cruelty-free beauty and ethical sourcing, offering a welcoming environment with opportunities to learn about our products and Community Trade initiatives.

Qualifications

• Customer service experience is ideal.
• Strong communication and listening skills.
• Genuine passion for beauty and the retail industry.
• Open availability for evenings, weekends and holidays.

Responsibilities

• Provide exceptional customer service on the shop floor.
• Demonstrate and uphold The Body Shop values and policies.
• Learn products, origins, and ethically sourced ingredients to advise customers.
• Engage with customers to understand needs and recommend suitable products.

Skills

Customer service

Communication

Interpersonal skills

Retail beauty passion

Job description

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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and theretail industry
• Open availability for evening, weekend, and holiday shifts.