Customer Consultant

THE BODY SHOP; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Body Shop seeks a passionate Consultant to enhance customer experience through exceptional service. Entail advising on our extensive product range, building rapport, and supporting retail goals, all while aligning with our ethical values. Ideal candidates are communicative and enthusiastic about beauty and retail, available for flexible shifts.

Qualifications

• Strong interpersonal and communication skills.
• Customer service experience is a plus.
• Genuine passion for beauty and retail.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support store management in driving sales and providing customer service.
• Engage with customers to understand their needs and recommend products.
• Uphold The Body Shop's values and policies.

Skills

Interpersonal skills

Communication

Listening

Customer service experience

Passion for beauty

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from iconic window posters to vegetarian products and campaigns. We are not afraid to stand up and speak the truth, doing things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We're fighting for our beliefs more than ever. Breaking the mould is natural for us, and we seek someone willing to innovate and challenge the status quo.

Your role in a nutshell

To support the store management team in driving sales and profit through delivering exceptional customer service on the shop floor, while demonstrating and upholding the company's values and policies.

More about the role

With over 2,000 products designed to suit every customer's preference, our team is on-hand to engage with customers daily. We take the time to understand their needs and recommend products that make them feel good. Many products are packed with natural ingredients sourced ethically via Community Trade programmes, so advising customers also supports communities worldwide.

As a Consultant, you will offer expert advice, share insights into our products and philosophy, and engage proactively with customers to find suitable products for their needs and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is a plus
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose