Customer Consultant

2022 - Chief Operating Office; Keith; On-site; GBP 23,000 - 25,000; Full time

Job summary

Virgin Money seeks a Customer Consultant for their Keith branch to enhance customer service experiences. This full-time role involves welcoming customers, assisting with digital services, and resolving banking queries. Applicants should have a passion for helping others and a willingness to work collaboratively in a vibrant team environment.

Benefits

38.5 days annual leave

Paid well-being days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefits

Work from anywhere in the UK

Qualifications

• Some experience in customer service.
• Engagement and rapport-building skills.
• Enthusiasm to support customers effectively.

Responsibilities

• Welcoming customers and resolving queries.
• Educating customers on digital services.
• Collaborating with colleagues to ensure expert advice.

Skills

Customer service

Communication

Curiosity

Flexibility

Teamwork

Interest in digital technology

Tools

Microsoft Office

Job description

Business Unit / Team: Stores Network

Salary range: £23,500 - £25,000 per annum DOE + red-hot benefits

Contract Type: Permanent, 35 Hours Full Time

Our Customer Consultants are the face and voice of Virgin Money and have fun whilst playing a crucial role, delivering heartfelt service to our customers daily. Our fabulous Keith branch has an opportunity in their team for you to join in, think big, and if you have a genuine passion for helping others both face-to-face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!

What you’ll be doing…

• Welcoming our lovely customers to the Store
• Helping customers use digital services, educating them on the benefits of digital, and guiding them through the process
• Resolving customer queries related to banking
• Having engaging conversations to understand customer needs and using your knowledge of our products and services to find the best solutions
• Collaborating with colleagues across Stores and the Digital Experience Centre to ensure customers receive expert advice in person or by phone
• Being an ambassador for Virgin Money by showcasing our work and spreading the word through in-store and community events

We need you to have…

• Some experience or a passion for customer service and delivering excellent service
• Insatiable curiosity to ask questions and seek the best solutions for customers
• Great communication skills with the ability to engage and build rapport with diverse personalities
• A flexible and positive approach to meet customer needs and business demands
• Enthusiasm to work with your team to achieve goals efficiently
• A keen interest in digital technology and staying updated with new developments

It’s a bonus if you have but not essential…

• Financial services experience
• Knowledge of banking products
• Proficiency in Microsoft Office applications

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays, prorated if part-time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks total) for expectant or adopting parents
• Market-leading pension
• Free private medical cover, income protection, and life assurance
• Flexible benefits including Cycle to Work, wellness assessments, and critical illness cover
• Work from anywhere in the UK where role permits

These benefits are available from day one.

If we receive high interest, we may close the advert early, so please submit your application promptly.

Say hello to Virgin Money

Virgin Money is more than just a bank. Part of the Nationwide group, we are the UK's first full-service mutual bank serving millions of retail and business customers, driven by our purpose: Banking but fairer, more rewarding, and for the good of society. Join us to make a difference in customers’ lives, communities, and society, and enjoy a fun-filled, collaborative career journey. Discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

We celebrate everyone, have fun, think big, and include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We are committed to an inclusive culture where colleagues feel safe, inspired to contribute, speak up, and be heard.

As a Disability Confident Leader, we aim to remove obstacles to inclusion. If you need adjustments or support with your application, contact our Talent Acquisition team at [e-mail].

Please note: Due to high application volumes, we may prioritize candidates whose skills and experience align closely with the role, while ensuring fair consideration for all.

Now the legal bit

Some roles allow remote work across the UK, but you must confirm your right to work in the UK. Successful candidates will undergo checks including credit, criminal records, and references over three years. Senior roles may require additional checks, including six years of regulatory references and periodic employment checks.