Customer Consultant

TN United Kingdom; Dudley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks enthusiastic Consultants to deliver exceptional customer service and drive sales. You will engage with customers daily, offering expert advice on a diverse range of ethically sourced beauty products. This role emphasizes interpersonal skills, effective communication, and a genuine passion for the beauty retail industry. Join a dedicated team that values collaboration and personal conduct, and help customers discover products that enhance their lives while supporting community initiatives. If you're ready to make a difference, this is the perfect opportunity for you.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.

Responsibilities

• Support store management in driving sales through exceptional customer service.
• Provide expert advice and engage with customers about products.

Skills

Interpersonal Skills

Customer Service Experience

Communication Skills

Passion for Beauty

Job description

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To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose