Customer Consultant

The Body Shop; Chichester; On-site; GBP 80,000 - 100,000; Full time

Job summary

Une entreprise emblématique recherche un conseiller pour rejoindre son équipe et offrir des conseils personnalisés aux clients. Vous aurez l'opportunité d'apprendre et de partager des connaissances sur une gamme de produits végétariens et véganes, tout en soutenant activement la direction du magasin pour atteindre des objectifs de vente.

Benefits

50% de réduction sur les produits réguliers

Formation offerte

Opportunités de croissance au sein de la marque

Qualifications

• Intérêt pour la connexion avec les clients.
• Disponibilité pour des horaires flexibles (soirs, week-ends, vacances).

Responsibilities

• Offrir des conseils inspirants sur les produits.
• Apprendre sur les produits et leurs origines.
• Aider les clients à choisir parmi les 2000 produits.

Skills

Collaborative skills

Commerciality

Job description

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As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to help them find a range that suits their preferences and lifestyle.

More about the role

• Learn and understand our products — they're packed with natural ingredients, many sourced ethically through Community Trade programmes. We're not just selling skincare; we're helping communities build a better life.
• Identify our customers' needs and recommend from our 2,000 vegetarian/vegan products that will make them feel great.
• Support the store management team in driving sales and profit through delivering exceptional customer service.

What we look for

• Interest in connecting with customers to enhance engagement.
• Open availability for evening, weekend, and holiday shifts.

What we offer

• Comprehensive onboarding in your new role.
• Training hours for you and your team as needed.
• A 50% discount on regular products and 30% on gifts.
• Freebies — when we launch new products, our teams are the first to experience them.
• Volunteer time to support causes that matter to you.
• Opportunities to connect with Community Partners and promote local activism.
• (UN) Uniform — we believe in individual expression. You'll receive a green apron, and the rest is up to you — wear what makes you feel good.
• Opportunities for growth within the brand.
• Encouragement and support to be your authentic self. Employees can join our Inclusion & Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.

Talent Drivers

Collaborative skills, personal conduct, commerciality, and purpose.

Your role in a nutshell

As part of our team, you will advise customers and inspire them with The Body Shop's products and philosophy. You will learn about the products, their origins, and engage proactively to match products to customer preferences.