Customer Consultant

Skipton Building Society; Chester; On-site; GBP 24,000; Part time

Job summary

Skipton Building Society is hiring a Customer Consultant for its branches in West Kirby and Chester. This role focuses on engaging customers, identifying their needs, and delivering exceptional service while working 18 hours per week. The position includes benefits like annual leave, a discretionary bonus, and health benefits.

Benefits

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Employer-matched pension contributions up to 10%

Health and wellbeing benefits

Training and development opportunities

Private medical insurance

Qualifications

• Experience in customer interaction, preferably in banking or retail.
• Ability to work well within a team and manage time effectively.
• Flexibility to adapt to business needs.

Responsibilities

• Be the first point of contact, welcoming customers and making positive impressions.
• Understand customer needs through insightful questioning.
• Provide tailored solutions and maintain accurate records.

Skills

Customer Service

Teamwork

Time Management

Adaptability

Job description

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Hours:

This role is a multisite position working in both our West Kirby and Chester branches. You will primarily be based in West Kirby, with the requirement to work in Chester as needed.

The role is permanent, working 18 hours per week. Days and hours will be discussed at interview based on business needs. Please note, there will be a requirement to work approximately 2 Saturdays per month in Chester on a rota basis, with time off in lieu provided.

Salary:

£23,600 Pro Rata

Closing Date:

Sun, 6 Jul 2025

Are you passionate about helping others and providing exceptional customer service?

Would you like to join an organisation that puts its customers at the heart of what they do?

If so, Skipton Building Society has the perfect opportunity for you!

We are recruiting for a Customer Consultant at our multisite branches in West Kirby and Chester.

The Customer Consultant role involves engaging with customers to identify their needs, providing information about our savings products and services, and delivering a straightforward, helpful service with professionalism and enthusiasm.

Our branches are central to local communities, but we also support customers online and via our contact centre, offering face-to-face, virtual, and outbound interactions to meet their needs. You will always prioritize customer needs and aim to deliver a first-class service.

For customers, you will be more than just a friendly face and voice—you will listen, problem-solve, and become a knowledgeable resource to help them achieve their financial goals.

Who Are We?

We are the fourth largest building society in the UK, owned by our members, not shareholders. Our purpose is to help more people have a home, save for the future, and support long-term financial wellbeing.

We value diversity and are interested in who you are as a person. Our colleagues come from varied backgrounds, and we aim to help you take the next step toward a better future.

Join us and help build a better society!

What Will You Be Doing As A Customer Consultant?

1. Be the first point of contact: warmly welcoming customers in-branch and over the phone, making positive first impressions.

2. Engage and understand: asking insightful questions to uncover customer needs and provide tailored solutions.

3. Listen and tailor solutions: understanding each customer’s circumstances and offering personalized advice.

4. Proactive outreach: contacting customers by phone to discuss their needs and support options.

5. Maintain accurate records: updating customer information in our systems, with attention to vulnerable customers.

6. Adhere to policies: following our standards and controls, supported by training and coaching.

What Do We Need From You?

• Previous customer interaction experience, in banking, retail, food & beverage, guest services, health/care, or similar sectors. We value a passion for delivering exceptional service and going above and beyond.

• Ability to work well with others in a team environment.

• Ability to handle busy days and a variety of customers with good time management.

• Flexibility to grow, adapt, and change with business needs.

What Is In It For You?

This is a multisite role primarily based in West Kirby, with flexibility to work in Chester as needed. The role is permanent, 18 hours per week, with days and hours discussed at interview. There is a requirement to work approximately 2 Saturdays per month in Chester, on a rota basis, with time off in lieu.

The salary is £23,600 per annum, plus benefits including:

• Annual discretionary bonus scheme
• 25 days annual leave + bank holidays, increasing to 30 days after 5 years
• Holiday trading scheme
• Employer-matched pension contributions up to 10%
• Health and wellbeing benefits, Employee Assistance Programme, online discounts
• Charity volunteering days
• Colleague mortgage and savings accounts, discounts
• Training and development opportunities
• Private medical insurance
• Salary Sacrifice Scheme for electric/hybrid cars