Customer Complaints Specialist: Right-First-Time Outcomes

Zuno Tech Group; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover

Death in Service cover

Job summary

Zuno Tech Group is seeking a Complaints Advisor for our Leeds office. You will investigate complaints, provide effective solutions, and ensure adherence to regulatory timeframes and GDPR requirements.

The role focuses on resolving customer issues, updating records, and supporting the Compliance Manager with call recordings when needed. A caring, patient, and solution-focused approach is essential in a fast-paced environment.

Qualifications

• 12+ months of complaints handling experience.
• Experience resolving customer inquiries to a right-first-time outcome.
• Ability to work in a fast-paced environment and manage stress.

Responsibilities

• Handle escalated customer complaints received internally or through external channels.
• Provide solutions and alternatives within time limits.
• Follow up to ensure resolution and customer satisfaction.

Skills

Complaints handling

Customer service

Active listening

Empathy

Problem solving

Documentation

GDPR

Job description

Zuno Tech Group is seeking a Complaints Advisor for our Leeds office. You will investigate complaints, provide effective solutions, and ensure adherence to regulatory timeframes and GDPR requirements.

The role focuses on resolving customer issues, updating records, and supporting the Compliance Manager with call recordings when needed. A caring, patient, and solution-focused approach is essential in a fast-paced environment.