Empathetic Housing Complaints Specialist

Housing Diversity Network; Portishead; Remote; GBP 28,000 - 38,000; Full time

Job summary

Housing Diversity Network is seeking a proactive Customer Complaints Investigator to join our complaints team. You will review and investigate complaints, aligning with housing ombudsman guidelines, and collaborate with various departments to ensure customers are supported.

You will provide feedback, training and coaching to internal teams, helping to improve the complaints procedure and drive learning. You will work within tight timelines to meet deadlines and KPI targets, maintaining a high

Qualifications

• Experience in housing or complaints role.
• Ability to solve problems in complex situations.
• Strong written and verbal communication.

Responsibilities

• Review and investigate complaints in line with guidelines.
• Provide feedback and coaching to internal teams.
• Help improve complaints procedures and learning points.
• Maintain KPI targets and timeliness.

Skills

Complaint handling

Communication

Problem solving

Job description

Housing Diversity Network is seeking a proactive Customer Complaints Investigator to join our complaints team. You will review and investigate complaints, aligning with housing ombudsman guidelines, and collaborate with various departments to ensure customers are supported.

You will provide feedback, training and coaching to internal teams, helping to improve the complaints procedure and drive learning. You will work within tight timelines to meet deadlines and KPI targets, maintaining a high