Customer Complaints and Correspondence Officer

Jobs in Science; Leeds; Hybrid; Full time

Job summary

A leading company in the scientific sector is seeking a Customer Complaints and Correspondence Officer for a 12-month temporary contract based in Leeds. The role involves managing correspondence and complaints with a focus on providing clear, consistent advice on sensitive issues. Ideal candidates will have proven experience in handling formal communications and be adept at data analysis.

Qualifications

• Experience in communications or case work is preferred.
• Ability to manage sensitive issues effectively.

Responsibilities

• Manage correspondence and gather information for accurate responses.
• Respond to complaints and provide ministerial briefings.
• Lead on high profile and complex work.

Skills

Proven experience in handling formal correspondence

Management of complaints

Data analysis

Job description

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Customer Complaints and Correspondence Officer Job in South Yorkshire

Customer Complaints and Correspondence Officer

Leeds

3 days a week on site, 2 home based.

£17.15 p/h for 37 hour week Mon – Fri

12 month temporary contract

Team

The Customers and Engagement (C&E) team is a busy team that works with others to deliver excellent customer service to people living and working across Yorkshire. Ensuring we give clear, consistent advice and information on sensitive and emotive issues such as flooding, pollution and regulated sites. We manage a diverse range of requests and correspondence from many different stakeholders and customers including Members of Parliament and Government Ministers.

Main duties are:

• managing correspondence and gathering information in order to provide an accurate and timely response;
• managing and responding to complaints;
• analysing data and running reports;
• providing ministerial briefings;
• leading on high profile and complex work within the team;
• working with others to manage reputational risks.

Person:

We're particularly looking for individuals with proven experience in handling formal correspondence, especially complaints, communications or case work.

Reference

PTEALEEDS

Location

South Yorkshire
Leeds

Hourly Rate

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