Customer Complaints Advisor

Yü Group PLC; Leicester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A growing energy service provider in Leicester is seeking a Complaints Advisor to manage customer complaints effectively and ensure high service standards. Ideal candidates will have over 3 years of customer service experience, including 1 year in a complaints role, and be passionate about resolving issues. The position offers a salary between £24,750 - £26,000 with opportunities for career growth and development.

Benefits

24 days annual leave + bank holidays

Employee Assistance Programme

Annual salary review

Enhanced paternity, maternity and adoption policies

Death in service cover

Qualifications

• 3 years of customer service experience with at least 1 year in a complaints department.
• Experience in the energy industry is desirable.
• Motivated individual with a 'can do' attitude.

Responsibilities

• Manage complaints from beginning to end.
• Communicate effectively with customers and colleagues.
• Deal with complex complaints and customer escalations.
• Propose solutions and identify root causes.

Skills

Effective decision-making skills

First-rate communication and interpersonal skills

Attention to detail

Ability to manage complaints

Job description

Overview

Reports to: Complaints Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week

Based in Leicester, we are looking to expand our Customer Success Team due to continued success & growth and have created an exciting opportunity for an experienced complaints advisor, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career pathway. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

Department: YUR - 2090 - Complaints

Employment Type: Permanent - Full Time
Workplace type: Onsite
Compensation: £24,750 - £26,000 / year

Reporting To: Complaints Manager

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Manage complaints from beginning to end with a passion for resolving issues.
• Communicate with our customers and Yü Energy colleagues both in writing and verbally.
• Dealing with complex complaints and customer escalations.
• Ensuring that all work is managed and completed within agreed timescales.
• Proactive in highlighting any issues and proposing solutions.
• Able to identify and report on the root cause of complaints.
• The management of complaints referred to Ombudsman service and EHU

This Job description is neither exhaustive nor inclusive and may be reviewed in the future depending on operational requirements and staffing levels.

About Yü

If you have what it takes you could be just what we’re looking for…

• Sharp – Effective decision-making skills to manage a changing workload.
• Experienced – you’ve worked in the energy industry previously
• Practiced – 3 Years Customer Service experience required with a minimum of 1 year in a complaints department. Energy experience is desirable.
• Great communicator – you have first-rate communication and interpersonal skills
• Ambitious – you don’t just want another job, you want a career opportunity
• Analytical – naturally curious, immaculate attention to detail
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a team to help them develop
• Flexible – you’re a strong team player who can adapt as the role and business develops

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Documents

Customer complaints advisor lei (1)

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