Customer Complaints Adviser | 6‑Month FTC | Hybrid

Gatehouse Bank plc; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

Private medical insurance

Income protection

Life assurance

Employee referral bonus

Job summary

Gatehouse Bank plc is seeking a Customer Complaints Adviser to manage day-to-day handling of customer complaints, ensuring regulatory timescales are met and drafting responses to maintain SLA and service standards.

You will build relationships, liaise with the Financial Ombudsman Service, and continuously improve customer satisfaction while developing knowledge of Gatehouse products. Hybrid working offered.

Qualifications

• Experience handling complaints in banking/financial services.
• Strong verbal and written communication skills and attention to detail.
• Excellent customer service and problem resolution abilities.

Responsibilities

• Build customer relationships by listening and resolving complaints accurately and empathetically.
• Liaise with the Financial Ombudsman Service on referred complaints.
• Maintain SLAs, quality standards and customer service levels.
• Develop knowledge of Gatehouse product range and processes.

Skills

Complaints handling

Verbal & written communication

Customer service

Attention to detail

Job description

Gatehouse Bank plc is seeking a Customer Complaints Adviser to manage day-to-day handling of customer complaints, ensuring regulatory timescales are met and drafting responses to maintain SLA and service standards.

You will build relationships, liaise with the Financial Ombudsman Service, and continuously improve customer satisfaction while developing knowledge of Gatehouse products. Hybrid working offered.