Customer Complaints Administrator

Connells Group; East Midlands; On-site; GBP 24,000 - 26,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Immobilienservices sucht einen Customer Complaints Administrator, um das Team zu verstärken. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenbeschwerden und die Sicherstellung einer professionellen Kommunikation. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie die Möglichkeit haben, Ihre Fähigkeiten in der Kundenbetreuung und Problemlösung weiterzuentwickeln. Das Unternehmen bietet umfassende Schulungen und hervorragende Karrieremöglichkeiten in der Wohnungsvermietung. Sie profitieren von einem großartigen Arbeitsumfeld und zahlreichen Zusatzleistungen, die Ihre Work-Life-Balance unterstützen.

Benefits

Tag frei an Ihrem Geburtstag

Pensionsplan

Gute Work-Life-Balance

Rabatte auf Produkte und Dienstleistungen

Zugang zu einem 24/7-Mitarbeiterhilfeprogramm

Rabatt auf medizinische Untersuchungen

20% Rabatt auf Fitnessclub-Mitgliedschaften

Fahrrad zur Arbeit-Schema

Qualifications

• Starke Kommunikationsfähigkeiten sind erforderlich.
• Erfahrung in der Bearbeitung von Beschwerden ist wünschenswert.

Responsibilities

• Bearbeitung und Untersuchung von Kundenbeschwerden.
• Erstellung von schriftlichen Antworten auf Kundenanliegen.

Skills

Kommunikationsfähigkeiten

Beziehungsmanagement

Zeitmanagement

Selbstmotivation

Education

Qualifikationen in Wohnungsvermietung

Job description

Customer Complaints Administrator

Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management ? Do you enjoy investigating and finding resolutions?

Countrywide, is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.

Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!

Salary Range : £24,475 - £25,575

Working Pattern: Monday – Friday: 9.00am – 5.30pm

Location: Office based in Annesley - NG15 0DT

Responsibilities of a Customer Complaints Administrator:

• Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
• Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
• Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
• Formulating a thorough written response to concerns/complaints whereby you explain your findings.

Skills and Experience to be a Customer Complaints Administrator:

• Excellent communication skills – both written and verbally.
• Good at building and maintaining relationships with customers and stakeholders across the business.
• Effective time management and managing expectations.
• Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
• Self-motivated – able to work independently whilst maintaining a role as part of our team.

Opportunities of being a Customer Complaints Administrator:

• Full training provided in all areas of residential lettings.
• Excellent career progression, with opportunities across the business.
• Qualifications in residential lettings.

Benefits of working Connells Group UK:

• Day off on your Birthday!
• Pension Scheme.
• Great work life balance.
• Perks at Work – Discounts on products and services inc electrical & travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
• Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
• Cycle to work scheme.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

CC00573

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Job Overview

ID:

1466501

Date Posted:

Posted 1 day ago

Expiration Date:

05/06/2025

Location:

Nottinghamshire

Competitive

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