Customer Complaints Administrator

Finders Keepers Ltd.; Annesley; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading company in property management seeks a Customer Complaints Administrator. You will handle customer concerns and complaints professionally while gaining opportunities for training in residential lettings and career progression. Ideal for motivated individuals with strong communication skills looking to support customer satisfaction.

Benefits

Day off on your Birthday!

Pension Scheme

Great work-life balance

Discounts on products and services

Access to Employee Assistance Programme

Cycle to work scheme

Qualifications

• Excellent communication skills – both written and verbally.
• Previous experience in either Lettings or in complaint handling roles is desirable.

Responsibilities

• Handle and investigate a caseload of customer complaints.
• Provide thorough written responses to customer concerns.
• Work within a team office environment.

Skills

Communication

Relationship Building

Time Management

Self-motivation

Education

Qualifications in residential lettings

Job description

Contact Centres – Customer service

Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?

Countrywide, is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.

Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!

Salary Range: £24,475 - £25,575

Working Pattern: Monday – Friday: 9.00am – 5.30pm

Location: Office based in Annesley - NG15 0DT

Responsibilities of a Customer Complaints Administrator:

• Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
• Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
• Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
• Formulating a thorough written response to concerns/complaints whereby you explain your findings.

Skills and Experience to be a Customer Complaints Administrator:

• Excellent communication skills – both written and verbally.
• Good at building and maintaining relationships with customers and stakeholders across the business.
• Effective time management and managing expectations.
• Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
• Self-motivated – able to work independently whilst maintaining a role as part of our team.

Opportunities of being a Customer Complaints Administrator:

• Full training provided in all areas of residential lettings.
• Excellent career progression, with opportunities across the business.
• Qualifications in residential lettings.

Benefits of working Connells Group UK:

• Day off on your Birthday!
• Pension Scheme.
• Great work life balance.
• Perks at Work – Discounts on products and services inc electrical & travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
• Cycle to work scheme.

Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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