Customer Communications Specialist - B2C

JR United Kingdom; Reading; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Communications Specialist to enhance their B2C initiatives. This role focuses on managing creative communications for a rewards app, targeting customer engagement through various channels. The ideal candidate will possess strong copywriting skills, experience in customer communications, and the ability to influence customer behavior effectively. Join a dynamic team where your contributions will directly impact customer satisfaction and commercial success. If you are ready to make a difference and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in Customer Communications or related Marketing communications in B2C organizations.
• Exceptional grammar and language skills with a passion for copywriting.

Responsibilities

• Manage the creative development of communications for the rewards app.
• Work closely with various teams to enhance customer experience and meet targets.

Skills

Customer Communications

Copywriting

AI/ChatGPT

Stakeholder Management

Creative Problem-Solving

Attention to Detail

Job description

Social network you want to login/join with:

Customer Communications Specialist - B2C, reading

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Client:

Project People

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

• Customer Communications Specialist - Loyalty & Rewards (B2C)
• Reading | Hybrid
• Day Rate Contract - Inside IR35
• Contract till the end of July 2025
• You must be available to start immediately or asap
• You must be eligible to work in the UK without the need for Sponsorship

This role involves managing the creative development of communications for our Telco Partner's rewards app, including acquiring new members and servicing existing members across channels like email, SMS, DM, and App.

The successful candidate will work closely with the CVM team, Marketing Managers, Partnerships, and Propositions teams to enhance customer experience, meet download targets, stimulate active users, and facilitate offer redemptions.

Experience

• Experience in Customer Communications or related Marketing communications in B2C organizations
• Copywriting experience
• Experience with AI/ChatGPT
• Proven ability to influence customer behavior and improve commercial outcomes
• Strong stakeholder management skills, capable of influencing peers and senior management
• Experience working in cross-functional teams to achieve shared objectives
• Excellent attention to detail and creative problem-solving skills
• Exceptional grammar and language skills with a passion for copywriting
• Ability to craft inspiring and effective briefs