Customer Communications Lead

Blue Octopus; South Yorkshire; On-site; GBP 35,000; Full time

Job summary

An innovative housing association is seeking a Customer Communications Lead to enhance customer engagement through effective communication strategies. This role involves managing a diverse range of content, from print to digital, ensuring clarity and accessibility while aligning with corporate objectives. The ideal candidate will thrive in a collaborative environment, utilizing data and feedback to drive engagement and creativity. Join a forward-thinking team that values diversity and is committed to making a positive impact in the community. This is an exciting opportunity to contribute to meaningful communications that resonate with customers and reflect the organization's values.

Benefits

Generous holiday entitlement

5% Pension contribution

Flexible working options

Employee discount scheme

Westfield Health

Counselling services

Discounted Gym membership

Cycle to work scheme

Training and development programs

Qualifications

• Proven experience in managing customer communications and creating engaging content.
• Strong ability to analyze data and feedback to enhance communication strategies.

Responsibilities

• Manage and deliver a Customer Communications Plan across various channels.
• Create and commission print and digital content to engage with customers.

Skills

Content Design

Communication Skills

Data Analysis

Collaboration

Education

Bachelor's Degree in Marketing or Communications

Tools

Office 365

Website Content Management Systems

Email Marketing Platforms

Social Media Platforms

Job description

Customer Communications Lead

Sheffield, S1 4EB

Starting salary of £34,391

Permanent, Full Time

We have an exciting opportunity for a Customer Communications Lead to work in our Marketing Team. We are an innovative, customer-focused, values driven housing association, and this role is based in our Sheffield offices. For our perfect candidate we are offering a flexible role, working in a friendly team, with a great package of benefits.

Our wider benefits:

• Salary – starting salary £34,391 (salary band 4D)
• Working hours – 37 hours a week
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
• 5% Pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
• Excellent benefits including:
  • SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
  • Westfield Health (employer paid)
  • Counselling
  • Discounted Gym membership
  • Cycle to work scheme
• Access to a wide range of programmes to train and develop you.

More about the role:

We’re looking for a Customer Communications Lead to manage communications to our customers, ensuring that they are high-quality, effective, and support the objectives in our corporate strategy. The role will share stories and information about South Yorkshire Housing Association’s services, people, values and purpose.

You’ll be great at designing content that is clear, creative and accessible, and have the skills to try new ideas and work across different platforms. Working alongside teams and customers, you’ll also use data and feedback to look for opportunities to increase engagement.

Who you are:

Reporting to the Marketing and Communications Manager, this role will:

• Produce and deliver a Customer Communications Plan to structure meaningful, creative and engaging communications across a range of channels
• Work with colleagues to ensure that communications are clear, accessible and compliant
• Create and commission a range of print and digital content, including letters, news articles, case studies, photography, videos, emails, and social media posts.

The right candidate will be proactive and organised, and great at collaborating with teams to create an impactful schedule of customer communications. They will also have experience of using Office 365, website content management systems, and email marketing and social media platforms. We’re looking for someone that’s great at telling stories that bring our work and values to life, and that can share complex information in a simple and engaging way.

Who we are:

At South Yorkshire Housing Association, our vision is for our customers to settle at home, live well and realise their potential. You can find out more about our work and priorities in our strategic plan.

Feeling settled and living well means different things to the people that live across Sheffield City Region. So, we work with people in different ways – including our extra-care housing, providing services and opportunities in local communities, and offering homes for affordable rent.

Our employees enable us to create the best services, support and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

Closing Date: Friday 16 May 2025 at midnight
Interview Date: TBC w/c 26 May 2025