Customer Communications Lead

TN United Kingdom; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading airport operator in the UK is seeking a Customer Communications Lead for a 9-12 month contract. This hybrid role involves executing communication strategies, managing external channels, and supporting major projects at Manchester and Stansted airports. The ideal candidate will possess strong writing and interpersonal skills, with experience in change communication being a plus.

Benefits

Company pension contributions up to 10%

Free parking

Subsidised public transport

Various company discounts

Two volunteering days per year

Free Virtual GP service, available 24/7

Care Concierge service

Qualifications

• Experience in change communication preferred.
• Ability to manage multiple projects and collaborate across business levels.

Responsibilities

• Manage external communication channels including social media and feedback.
• Develop communication plans for major projects.
• Build relationships with stakeholders and ensure channels are updated.

Skills

Excellent writing skills

Interpersonal skills

Proactive attitude

Job description

Job Description:

• Customer Communications Lead
• 9-12 month contract
• Based at any of our airports: Manchester, East Midlands, or London Stansted
• Hybrid working for better work/life balance

Why MAG?

MAG provides airport facilities and travel services that connect people with the world. As the largest UK-owned airport operator, we serve over 60 million passengers annually from Manchester, London Stansted, and East Midlands Airports. We support over 270 destinations worldwide, fostering regional prosperity and global connectivity.

Sustainability is a core value, guiding initiatives in decarbonisation, education, skills, employment, and community engagement, including volunteering opportunities.

We are committed to creating inclusive environments where our colleagues can thrive. Benefits include:

• Company pension contributions up to 10%
• Free parking
• Subsidised public transport
• Various company discounts
• Two volunteering days per year
• Free Virtual GP service, available 24/7
• Care Concierge service

The Role:

The Customer Communications Lead supports the Head of Customer Communications in executing communication strategies across the group. Responsibilities include managing external communication channels (social media, feedback, calls, chat), guiding the web team, and developing communication plans for major projects like the Manchester and Stansted transformations and tech innovations. The role aims to minimize disruption, build excitement around projects, and keep customers informed about milestones and operational changes. Building relationships with stakeholders and ensuring channels are updated are key tasks. Travel between airports may be required.

Success Factors:

The ideal candidate manages multiple projects, collaborates across all business levels, and demonstrates excellent writing skills for campaigns, newsletters, and emails. Strong interpersonal skills, confidence in communication, and a proactive attitude are essential. Experience in change communication is preferred.