Customer Communications Lead

Vodafone Group; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Vodafone is seeking a Customer Communications Lead to drive a customer-focused communication program. This role involves developing strategies for customer engagement, collaborating with teams, and utilizing insights to enhance marketing messaging. Join a diverse global community and contribute to impactful projects.

Benefits

28 days annual leave + bank holidays

Charity days: 5 days/year

Hybrid working

Private pension scheme

Vodafone family and friends discount

Private medical and dental care

Global parental leave policy

Access to Vodafone University and LinkedIn Learning

Qualifications

• Demonstrated experience in technology marketing, especially digital services.
• Ability to work across a complex organization.
• Experience in designing programs and building content.

Responsibilities

• Own strategy for customer communication across core channels.
• Develop insights for decision-making and strategy evolution.
• Create differentiated positioning for products and services.

Skills

Results driven mindset

Technology marketing

Influencing skills

Design thinking

Agile experience

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Customer Communications Lead will own the customer-focussed communication programme for VOIS.
The role will own the strategy and delivery of customer communication across the core communications channels, working closely with Head of Communications, External Comms Lead and Head of Sales to generate awareness and consideration of the VOIS positioning and services amongst target customers.
• Develop and lead insight-led customer communications programme, aligned to the marketing framework objectives.
• Develop insights and research to support decision making and evolution of the strategy.
• Create differentiated positioning & message hierarchy for services, products and customer groups.
• Work with design team to develop compelling content aligned to the needs of the customer and relevant to VOIS channels.
• Work with Sales, Customer Engagement and Bid teams to build a library of credentials and case studies.
• Oversee development of Content Management System.
• Maximise opportunities across Vodafone Group and OpCos to promote awareness and deep understanding of VOIS offering.
• Performance reporting: KPIs and measurement.

Who you are

• Results driven mindset.
• Self-starter and ability to join the dots across a complex, fast-faced organisation.
• Demonstrated experience in technology marketing including broader digital services.
• Evidence of strong influencing skills and an ability to work across the business, proactively facilitating effective colaberation across CALs, GTM/Sales, Group and OpCos.
• Experience in designing programmes & campaigns, building content and creating customer stories that drive results
• Proven design thinking and agile experience that can be applied to complex solutions

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

What's in it for you...
- Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
- Charity days: 5 days/year
- Hybrid working
- Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
- Vodafone family and friends discount
- Private medical, private dental, free health assessments, share save scheme
- Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
- Access to Vodafone University and LinkedIn Learning

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.