Customer Communications Associate

Us Bank; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

U.S. Bank is seeking a motivated Customer Communications Associate in London to support the European Marketing team. This role offers a fantastic opportunity for someone early in their marketing career, focusing on campaign management and stakeholder coordination in a fast-paced environment.

Benefits

Diverse working environment

Career growth resources

Health and financial security benefits

Qualifications

• 1-2 years’ experience in a marketing or communications role, preferably in a B2B or regulated industry.
• Basic understanding of digital marketing and email platforms preferred.
• Proactive, eager-to-learn mindset.

Responsibilities

• Assist in planning and executing customer communications and campaigns.
• Coordinate feedback and approvals for smooth delivery.
• Ensure compliance with regulatory guidelines.

Skills

Written communication

Verbal communication

Multi-tasking

Collaboration

Attention to detail

Tools

Salesforce Marketing Cloud

Pardot

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Customer Communications Associate

Location: London (Hybrid – 3 days in-office) – Grade 10

We are looking for a motivated and detail-orientedCustomer Communications Associateto support the European Marketing team in delivering high-quality customer communications. This role is ideal for someone early in their marketing and communications career who wants to gain broad experience in campaign management, stakeholder coordination, and digital communications.

You will assist in creating and delivering customer communications across multiple channels, working closely with key internal teams to deliver customer communications and campaigns. This is a fantastic opportunity for a proactive individual eager to develop their skills in a fast-paced and regulated environment.

Key Responsibilities

Campaign Support & Execution

• Assist in the planning and execution of customer communications, ensuring alignment with business objectives.

• Support the creation and deployment of customer communications, digital campaigns, and customer updates.

• Monitor campaign timelines, ensuring all tasks are completed on schedule.

• Assist in measuring campaign performance by gathering data and preparing basic reports.

Stakeholder Coordination & Collaboration

• Work closely with senior team members to liaise with stakeholders to deliver campaigns

• Help coordinate feedback and approvals to ensure smooth delivery of customer communications.

Process & Compliance Support

• Gain an understanding of regulatory guidelines and ensure all communications adhere to internal approval processes.

• Assist in maintaining organised records of approvals and communications in shared systems.

Required Skills and Experience

• 1-2 years’ experiencein a marketing or communications role, preferably in a B2B or regulated industry.
• Basic understanding ofdigital marketing and email platforms, such as Salesforce Marketing Cloud or Pardot is preferred.
• Strongwritten and verbal communication skills, with an eye for detail.
• Ability tomulti-taskand manage deadlines in a fast-paced environment.

• A proactive, eager-to-learn mindset with the ability to take on new challenges.

• Strongcollaborative skills, with the confidence to work across teams.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.