Customer Communication Officer Fire

Riverside; Liverpool; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

Riverside is looking for a Customer Communication Officer (Fire) to enhance communication efforts regarding building safety regulations. The ideal candidate will work in a hybrid model, focusing on proactive communication strategies and effective stakeholder engagement, with a strong emphasis on inclusivity and community impact.

Benefits

Competitive pay

Personal development opportunities

Inclusive environment

Qualifications

• Experience in building safety within the housing industry.
• Proven ability to produce effective internal communications.
• Strong skills in letter writing, adapting messages to audiences.

Responsibilities

• Lead communication efforts regarding building safety regulations and inspections.
• Review and translate safety information for customers after inspections.
• Manage communication channels to ensure message effectiveness.

Skills

Communication channels knowledge

Writing skills

Internal communications production

Job description

Job Title: Customer Communication Officer (Fire)

Contract Type: Permanent

Salary: £36,050.39 (£39,676.95 achieved after 12 months of successful performance)

Working Hours: Full time 35 hours per week

Working Pattern: Monday to Friday - hybrid working

Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits based on potential, not just skills and experience, so we encourage applications even if you don't meet all the criteria.

The role of Customer Communication Officer (Fire)

You will lead communication efforts with colleagues and customers on behalf of the Building Safety Department, focusing on requirements under the Building Safety Act and Fire Safety Regulations. Responsibilities include developing communication strategies, managing proactive and reactive communications regarding fire safety inspections, and supporting corporate communication campaigns.

About you

• Knowledge of communication channels and methodologies to deliver proactive and reactive communications.
• Experience working within building safety, particularly in the housing industry.
• Proven ability to produce internal communications and briefings effectively.
• Strong letter writing skills, capable of tailoring messages to different audiences.
• Experience in demanding, fast-paced environments.

Why Riverside?

Riverside is a housing association dedicated to enhancing communities and providing homes across the UK. We offer competitive pay, benefits, and opportunities for personal development, fostering an inclusive environment that values diversity.

Role Responsibilities

• Lead on communication regarding building safety regulations and inspections.
• Review and translate safety information for customers, supporting communication efforts after fire safety inspections.
• Participate in events and support customer engagement initiatives.
• Identify trends from customer queries to improve services.
• Support internal and external communication activities, including campaigns and literature development.
• Manage communication channels to ensure message effectiveness.
• Build relationships with stakeholders and support staff communications.
• Assist with content updates on internal platforms and manage mailing communications.
• Ensure compliance with GDPR and data management policies.
• Escalate serious incidents as per policy.

Person Specification

Essential skills and experience include knowledge of communication channels, experience in building safety, and the ability to produce clear internal communications. Details are continued in the full job description.

This role is part of our Ethnic Diversity guaranteed interview scheme. Ethnically diverse candidates who meet the minimum criteria will be guaranteed an interview.

Applications may close early, so please apply promptly.