Customer Collaboration Manager - 12 Month Fixed Term Contract

PZ Cussons Indonesia; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the FMCG sector is seeking a Customer Collaboration Manager for a 12-month fixed-term contract in Manchester. The ideal candidate will translate data into impactful insights, manage diverse projects, and collaborate closely with various stakeholders, delivering success across valued brands.

Qualifications

• Minimum 2 years in commercial planning within FMCG.
• IT literate with strong Excel skills required.
• Deep understanding of Supply Chain and Forecasting principles.

Responsibilities

• Develop demand forecasts at multiple levels for multiple time horizons.
• Coordinate with sales and marketing to understand demand forecast drivers.
• Track and review promotional sales performance for allocated customers.

Skills

Attention to detail

Communication

Interpersonal skills

Decision making

Education

Minimum 2 years commercial planning within FMCG

Tools

SAP APO

MS Office

Excel

Job description

Customer Collaboration Manager - 12 Month Fixed Term Contract page is loaded

Customer Collaboration Manager - 12 Month Fixed Term Contract

Apply locations Manchester time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 4, 2025 (18 days left to apply) job requisition id JR002169

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

POSITION SNAPSHOT

Job Title: Customer Collaboration Manager

Location: Manchester

Contract Type: 12 Month Fixed Term Contract

We have a fantastic opportunity for a Customer Collaboration Manager to join our Supply and Demand team here at PZ Cussons on a 12 month fixed term contract.

This is an ideal opportunity for any supply chain/operations professional who is looking for a role that will allow them to thrive on translating data into meaningful and impactful insights, managing multiple projects that collaborate with a diverse range of stakeholders across functions and externally, and want to be part of an evolving and exciting team that delivers success within an industry-leading company with well known and loved brands!

The Role:

We are looking for an attentive and detail-oriented individual with clear communication and interpersonal skills, who is able to display strong decision making and has a deep understanding of Supply chin and Forecasting principles. You will be reporting to the Senior Customer Collaboration Manager, and you will be working with the rest of the Customer Collaboration team as the interface between the Customer Supply Chain and the business, hosting regular forecasting review meetings and be the integration point into the sales and commercial organisation.

Duties/Accountabilities:

• Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.

• Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

• Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.

• Interact with sales, marketing, and customer collaborative contacts to understand demand forecast drivers.

• Use the Demand Planning software as the primary forecasting system tool.

• Provide input to the Supply Planning organisation to support developing inventory strategies on existing items, new products, and product phase-outs.

• Develop and maintain a suite of reports/templates to be used in the IBP (Integrated Business Planning) process to analyse Forecast Changes, YOY movements.

• IBP Process - challenge the ways of working to improve the quality of information/analysis in the various forums (Commercial Planning Meeting, Forecast Consensus Meeting).

• Prepare and Maintain relevant Customer Specific Reports to include Stock Holding, Sales Data and Stock Cover where appropriate

• Track, review and publish promotional sales performance and promotional evaluations for the customers allocated

• Track, review and action on shelf availability numbers for the customers allocated

• Support the JSCP’s for the customers allocated

Key Attributes/Skills:

• Minimum 2 years commercial planning within FMCG

• IT literate with experience of MS office applications

• Intermediate or advanced Excel skills essential

• SAP APO (Advanced Planner and Optimizer ) experience essential

• Deep understanding of Supply Chain and Forecasting principles

• Strong communication and excellent interpersonal skills. Comfortable liaising with individuals at all levels

• Excellent attention to detail

• Able to work to strict deadlines and remain calm under pressure

Please note that we are not able to offer visa sponsorship or assist with relocation support for this role. Applicants must have the right to work in the country where this role is located before applying.

Equal Opportunities:

At PZ Cussons, we value diversity and make sure everyone feels included. We want our team to reflect society and our global customers. We welcome applicants from all backgrounds and your unique perspective helps us develop brands and create new products for our consumers.

If you need extra support during this process, please inform us so that we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.

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PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!