Customer Claims Executive - Direct

TUI Cruises GmbH; Luton; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Join TUI's Claims team as a Claims Handler, where you'll provide exceptional service while managing customer claims. This role, based in Luton, benefits from a hybrid working model and seeks individuals with claims handling experience or a Law degree. You'll engage with customers, negotiate claims, and ensure thorough investigations, all while contributing to a positive customer experience.

Benefits

Attractive remuneration

Generous travel benefits

Extensive health & well-being support

Flexible working environment

Access to TUI Learning Hub

Qualifications

• Relevant experience in a claims handling environment.
• Ability to engage with customers, insurers, and legal entities.
• Knowledge of public liability claims.

Responsibilities

• Manage a personal caseload of public liability claims from customers.
• Conclude claims in accordance with insurer mandates.
• Draft defenses and negotiate settlements for ABTA arbitration claims.

Skills

Customer Engagement

Claims Handling

Investigation

Negotiation

Communication

Education

Law Degree

Job description

Are you passionate about providing excellent customer service while handling legal claims? Join our Claims team at TUI where you'll manage personal injury and quality claims brought directly by customers, making a real difference to their experience.

Our Head Office is in Luton, but we embrace a flexible hybrid working model, requiring occasional office visits. This role would suit someone with claims handling experience or potentially a recent Law Graduate.

The closing date for applications will be Friday 18th July.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network:We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Handle a personal caseload of public liability injury/illness and quality claims from direct customers, investigating thoroughly and assessing both liability and quantum.
• Conclude claims in accordance with insurer mandates while providing high-quality service to our customers and meeting individual targets for claim settlements.
• Manage ABTA arbitration scheme claims including drafting defenses and negotiating settlements to achieve optimal outcomes.
• Handle Small Claims track proceedings for contractual performance issues, with opportunities to represent the company in Small Claims Court.
• Work closely with key suppliers to ensure straightforward recovery of unavoidable financial outlays.
• Maintain excellent customer engagement throughout the claims process while balancing commercial and customer service priorities.

ABOUT YOU

• Relevant experience in a claims handling environment.
• You 'll understand how to handle and investigate public liability claims brought by direct customers.
• A hard-working, self-motivated team player, comfortable managing heavy workloads and high-pressure situations.
• You can confidently engage with various stakeholders including customers, insurers, suppliers, lawyers, and the Courts.
• You have excellent telephone manner and understand the importance of customer engagement.
• Knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018 is desirable but not essential.
• A Law Degree would be desirable bbut not essential

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.