Customer Claims Administrator | 12 Month Fixed Term Contract

TUI; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join TUI UK's Customer Claims team as an Audit Administrator. You'll ensure accuracy and quality control in claims processing, with support for hybrid work. Ideal for detail-oriented individuals with analytical skills and experience in claims systems. Enjoy a range of benefits and career development opportunities in a diverse work environment.

Benefits

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Extensive health & well-being support

Flexible working

TUI Learning Hub access

Qualifications

• Experience with claims systems or file management systems.
• Proficient in MS Excel with analytical skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in auditing internal claim files against service levels.
• Provide feedback to improve performance.
• Create and manage housekeeping reports.

Skills

Analytical skills

Attention to detail

Interpersonal skills

Time management

Tools

MS Excel

Job description

Are you detail-oriented with excellent analytical skills? Join our Customer Claims team at TUI UK as an Audit Administrator, where you'll play a crucial role in ensuring accuracy and quality control across our claims handling processes.

We offer a flexible hybrid working model. While scheduled attendance at our Luton office is required, there is the opportunity to work from home part of the week. This approach supports collaboration and team engagement, while also offering flexibility to help maintain a healthy work-life balance.

Applications close 12 July 2025

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Assist in auditing internal claim files against service levels, insurer practices, and internal procedures to ensure accuracy and quality control.
• Provide constructive feedback to team members and management on audit results to improve overall performance.
• Create and manage housekeeping reports to identify data anomalies within the claims system and implement solutions.
• Monitor and develop control processes around the integrity of reserves, payments, and recoveries across system interfaces.
• Identify training needs and trends to recommend to the Audit and Data Integrity Executive.
• Support the department with various administrative tasks and assist management as required.

ABOUT YOU

• Experience with claims systems or file management systems, with the ability to quickly adapt to new systems and procedures.
• Proficient analytical skills with in-depth knowledge of MS Excel and the ability to interpret management information.
• Understanding of personal injury claims handling processes.
• Ability to work calmly in a fast paced environment while maintaining attention to detail.
• Self-motivated with excellent time management skills and the ability to monitor your own performance against targets.
• Excellent interpersonal skills with a positive attitude and commitment to providing exceptional customer service.

#LI-LF1 #LI-HYBRID

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.