Customer Claims Administrator | 12 Month Fixed Term Contract

TUI; Luton; On-site; GBP 23,000 - 30,000; Full time

Job summary

Join the Customer Claims team at a leading company as a General Administrator, where you'll provide essential support in a hybrid working environment. You will handle administrative tasks and ensure excellent customer service while contributing to departmental goals. This role offers a great opportunity to develop your skills in a dynamic setting with attractive benefits.

Benefits

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Extensive health & well-being support

Qualifications

• Solid background in administrative environments.
• Excellent telephone manner and customer engagement skills.
• Ability to monitor and adjust work to meet targets.

Responsibilities

• Provide daily administrative support and monitor various inboxes.
• Deliver excellent customer service and handle incoming calls.
• Contribute to team success through ad-hoc activities.

Skills

Office experience

Customer-focused

Performance-driven

Tech-savvy

Calm under pressure

Analytical mindset

Tools

Microsoft Office

Job description

Join our Customer Claims team at TUI UK as a General Administrator, providing essential administrative support to ensure smooth operations and excellent customer service in our claims department.

We offer a flexible hybrid working model. While scheduled attendance at our Luton office is required, there is the opportunity to work from home part of the week. This approach supports collaboration and team engagement, while also offering flexibility to help maintain a healthy work-life balance.

Applications close 12 July 2024.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Provide daily administrative support including opening and scanning incoming post, logging new injury/illness claims, loading invoices, and monitoring various inboxes.
• Deliver excellent customer service by handling incoming calls and supporting the wider department with general administrative tasks.
• Meet individual and team targets by complying with all applicable service levels and actively working towards departmental goals.
• Work flexibly with varied hours including some evenings to support teams dealing directly with customers.
• Contribute to team success by undertaking additional ad-hoc activities as required.

ABOUT YOU

• Office experience with a solid background working in administrative environments.
• Customer-focused with an excellent telephone manner and understanding of why customer engagement matters.
• Performance-driven with the ability to monitor and adjust your work to meet challenging targets and objectives.
• Tech-savvy with good knowledge of Microsoft Office applications including Word, Excel and Outlook.
• Calm under pressure with the ability to maintain composure and effectiveness in a high-pressure environment.
• Analytical mindset with the capability to review management information and respond appropriately.

#LI-LF1 #LI-HYBRID

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.