Customer Care - Trent Vale Full Time

TN United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job description

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Customer Care - Trent Vale Full Time, Stoke-on-Trent

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Client:

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4fa0cd1de4ee

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Overview

McDonald's is one of the most recognised brands in the world, and our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in customer areas. Responsibilities include making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep your manager informed about customer satisfaction.

Working in a fast-paced, energetic environment, you should have a genuine smile and the ability to connect with customers, making them feel valued.

Friendly, welcoming, courteous, and helpful behavior should come naturally. Effective communication skills, including attentive listening, face-to-face verbal communication, and maintaining eye contact, are essential. You should be able to sustain high energy levels while working efficiently and productively.

The benefits package includes Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.