Customer Care Technician

Keepmoat Homes; Scarborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Keepmoat Homes is seeking a Customer Care Technician for a field-based position covering the Yorkshire East region, specifically Scarborough and Bridlington. The role involves offering exceptional after-sales service, rectifying defects, and ensuring a high standard of customer service while benefiting from flexibility and a supportive work environment.

Qualifications

• Passionate about providing good customer service.
• Multi-skilled technician with knowledge of NHBC Standards and LABC Regulations.
• Flexible and able to travel across a large geographical area.

Responsibilities

• Provide after-sales service by rectifying defects.
• Manage and improve Customer Service experience.
• Work on maintenance tasks in occupied properties.

Skills

Customer service

Problem-solving

Communication

Collaboration

Education

UK Full Clean driving licence

Job description

Main purpose of the role

We have a fantastic opportunity for a Customer Care Technician to join us, in a field based position covering the Yorkshire East region, focusing on Scarborough and Bridlington.

The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.

The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.

For this role we are looking for a multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.

HS&S Responsibilities

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

Skills, knowledge & experience

We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self motivated, solutions focused approach.

Education & qualifications

Essential Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area. If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contactus.