Customer Care Technician

Barratt Redrow; Northampton; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading housebuilder in Northampton is seeking a Customer Care Technician to provide high-quality customer service following home purchases. The role requires a background in construction, problem-solving skills, and a commitment to customer care. Responsibilities include resolving defects, managing customer appointments, and paperwork. This position offers competitive salary, benefits, and a hybrid working model.

Benefits

Competitive Salary

Competitive Bonus Scheme

Private Medical Cover

26 days' holiday

Flexible Benefits

Enhanced Family Friendly Policies

Qualifications

• Comprehensive knowledge of construction and ability to problem-solve with defects.
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner.

Responsibilities

• Attend customer appointments on time and source materials before appointments.
• Resolve defects efficiently and ensure all work completes are signed by customers.
• Complete all required paperwork for accurate record-keeping.

Skills

Construction knowledge

Interpersonal skills

Problem-solving skills

Job description

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The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you'll make sure they are, by being on hand with answers and practical help. Because of the things you'll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solution to customer problems.

You will be expected to:

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
  
  
  
  
  
  
  

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you'll make sure they are, by being on hand with answers and practical help. Because of the things you'll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solution to customer problems.

You will be expected to:

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
  
  
  
  
  
  
  

What you'll need

To be successful in the role, we are looking for:

• Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
  
  
  
  

Our Company and Benefits

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Building Construction

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