Customer Care Technician

Fawkes and Reece; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing company in the Northwest seeks a Customer Care Technician in Liverpool, requiring strong construction knowledge and problem-solving skills. The role centers around resolving defects efficiently, completing inspections, and ensuring quality in residential developments.

Qualifications

• Experience in trades like Painting, Decorating, Carpentry, or Joinery.
• Ability to handle and resolve defects promptly.

Responsibilities

• Resolve defects in a speedy manner.
• Complete required paperwork for submission.
• Carry out inspections of reported defects.
• Report repetitive defects to the Customer Care Manager.

Skills

Problem-solving

Knowledge of construction

Job description

Reference: MDAV-454678677_1751883159
Posted: July 7, 2025

I am working with a housing company who have residential developments within the Northwest in locations such as The Wirral, Liverpool and Westhoughton. They are looking for a Customer Care Technician to join their team ideally with residential experience.

The ideal candidate will have comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery.

• Resolve defects in a speedy manner
• Complete all required paperwork (time sheets) for submission to the Divisional offices
• Carry out inspections of reported defects as and when required
• Report any repetitive defects on active and non-active sites to the Customer Care Manager

If you would like to apply for this role, please do so below or for more information please contact Max Davies at the Fawkes & Reece London office.