Customer Care Technician

Fawkes and Reece; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing company is seeking a Customer Care Technician with residential experience to join their team in the East Midlands. The role involves resolving defects efficiently, completing required paperwork, and conducting inspections of reported issues, ensuring high-quality service in residential developments.

Qualifications

• Residential experience preferred.
• Experience in trades such as Painting, Decorating, Carpentry, and Joinery.

Responsibilities

• Resolve defects in a speedy manner.
• Complete all required paperwork for submission.
• Carry out inspections of reported defects.
• Report repetitive defects to Customer Care Manager.

Skills

Problem-solving

Knowledge of construction

Job description

Reference: MDAV-76543_1752747264
Posted: July 17, 2025

I am working with a housing company who have residential developments within the East Midlands in locations such as Hinckley, Loughborough and Leicester. They are looking for a Customer Care Technician to join their team ideally with residential experience.

The ideal candidate will have comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery.

• Resolve defects in a speedy manner
• Complete all required paperwork (time sheets) for submission to the Divisional offices
• Carry out inspections of reported defects as and when required
• Report any repetitive defects on active and non-active sites to the Customer Care Manager

If you would like to apply for this role, please do so below or for more information please contact Max Davies at the Fawkes & Reece London office.