Customer Care Technician

Andrew Construction Limited; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional construction company is seeking a Customer Care Technician to provide after-sales service and maintenance works in occupied properties across the South Midlands. The ideal candidate is multi-skilled, preferably with a background in joinery or painting and decorating. Key responsibilities include rectifying defects and enhancing customer service experiences in line with industry standards.

Qualifications

• Experience in a customer care or maintenance role.
• Up-to-date knowledge of industry standards.

Responsibilities

• Rectify defects in occupied properties.
• Carry out maintenance works post completion.
• Manage and improve customer service experiences.

Skills

Multi-skilled technician

Knowledge of NHBC Standards

Knowledge of LABC Regulations

Joinery

Painting & decorating

Job description

Our client is looking for a Customer Care Technician, field based covering the South Midlands region, focussing on Essex, Cambridge, Hertfordshire and Kent.

The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion They will manage and continually improve the Customer Service experience for customers to support their commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.

The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.

For this role we are looking for a multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.