Customer Care Technician

Medirest Signature; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Medirest Signature recherche un Customer Care Technician pour un rôle basé sur le terrain couvrant la région de Yorkshire Est. Ce poste clé implique de résoudre des problèmes de maintenance, de maintenir une excellente communication avec les clients et de garantir un service de qualité supérieure dans le secteur de la construction. Le candidat idéal doit avoir un permis de conduire valide et être flexible pour répondre aux exigences de déplacement.

Qualifications

• Passionné par le service client et la maintenance au sein des propriétés.
• Capacité à travailler avec une variété d'audiences.
• Flexible et mobile pour s'adapter aux exigences de la mission.

Responsibilities

• Fournir un service après-vente efficace et rectifier les défauts.
• Gérer l'expérience client pour maintenir un service de qualité.
• Travailler de manière proactive et autonome.

Skills

Customer service

Problem-solving

Collaboration

Creativity

Education

UK Full Clean driving licence

Job description

Main purpose of the role

We have a fantastic opportunity for a Customer Care Technician to join us, field based covering the Yorkshire East (Doncaster, Hull, Scarborough, etc) region.

The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.

The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.

Skills, Knowledge, Experience

We are looking for someone who fits with our core values here at Keepmoat; they will bepassionateabout providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will becollaborativewith the ability to work and communicate with a variety of different audiences. They will have the ability to becreativeand proactive, using their problem-solving skills to own issues and see them through to completion.They will work in astraightforwardway, with a self-motivated, solutions focused approach.

Education and Qualifications

Essential

-Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.

-If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.