Customer Care Team Manager

Aegon; City of Edinburgh; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

Aegon seeks a Team Manager who will lead and develop a team to deliver exceptional service. Candidates should have a strong people management background and be adept in risk management practices. The role offers a competitive salary, extensive benefits including leisure and health support, and a hybrid working model.

Benefits

34 days leave per year

Non-contributory pension between 8%-12%

Discretionary bonus based on performance

Healthcare and dental support

Cycle to work scheme and gym memberships

Life assurance and critical illness cover

Enhanced parental leave

Retail discount vouchers

Subsidised restaurants

Online GP appointments

Qualifications

• Previous experience in a similar environment is essential.
• Evidence of successful people management required.
• Strong awareness of operational risk management needed.

Responsibilities

• Lead, engage, coach, and develop your team.
• Demonstrate strong knowledge and application of risk management.
• Plan, prioritise, and organise workload of the team.

Skills

Leadership

Communication

Adaptability

Resilience

Job description

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Hybrid Working: We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time.

Salary: A competitive salary from £30,400- £45,600 depending on the experience you can bring.

Closing date: Friday 11th July 2025.

At Aegon, we help our customers build confident foundations to navigate the ups and downs of modern living – giving them one less thing to worry about.

The Team Manager’s role is to lead, engage, coach, and develop your team, delivering exceptional service to customers and peers alike.

You’ll be responsible for making your team a great place to work through inspirational and aspirational leadership, guiding your team to success.

You’ll also need to demonstrate a strong knowledge and application of risk management for your team and business area. Planning, prioritisation, and organisation of workload and objectives are key to your success.

Key Skills:

• Leadership: You are an experienced people manager.
• Communication: You can confidently and clearly share your message and ensure understanding of others.
• Adaptability: You are flexible and agile, able to adapt your management style to get the best out of your team.
• Resilience: You keep your eye on the end goal and take others on the journey to success.

What We Need From You:

Previous experience in a similar environment is essential, with evidence of successful people management. A strong awareness of operational risk management and continuous improvement is also required. A background in financial services is helpful but not vital. Managing large teams in a regulated environment is a plus.

What Do You Get In Return?

• 34 days leave per year (including bank holidays)
• A non-contributory pension between 8%-12%
• A discretionary bonus based on personal and company performance.

We support your personal wellbeing with healthcare, dental, holiday trading, cycle to work scheme, and gym memberships. Additional benefits include life assurance, critical illness cover, enhanced parental leave, retail discount vouchers, subsidised restaurants, and online GP appointments.

We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds appealing, click the "Apply" button.

Face-to-face interviews will be held during the week commencing 21st July 2025.

The legal bits

Confirmation of your right to work in the UK is required. If offered the position, additional checks including credit and criminal record checks, and references will be conducted.

This role involves activities covered by the FCA Training and Competence Sourcebook, including attaining qualifications within specified timescales as a condition of employment. This is part of the fit and proper assessment for Senior Management and Certification regime certification.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation, or gender identity.