Customer Care Team Leader - Insurance

GerrardWhite; Greater London; Hybrid; GBP 30,000 - 34,000; Full time

Job description

Customer Care Team Leader

Location: Rainham, Essex (4 days in-office, Fridays from home)

Hours: Monday–Friday, 9am–5pm (No Weekends)

Salary: £30,000 - £34,000 (DOE) + Salary Review After 12 Months

We are recruiting on behalf of a fast-growing insurance company looking for an energetic and inspiring Customer Care Team Leader to join their expanding team. If you’re a natural motivator with strong leadership, customer service, and sales experience, this is a fantastic opportunity to make a real impact and grow within a dynamic business.

Why Join?

• No weekends! – Enjoy a great work-life balance
• Hybrid working – Work from home every Friday
• Progression opportunities – Clear career path for high performers
• Competitive benefits – 20 days holiday (plus bank holidays), increasing yearly up to 25

About the Role:

As Customer Care Team Leader, you’ll lead a high-performing customer service team to drive customer satisfaction, new business, and renewals. You’ll ensure SLAs are met across calls, chats, and emails while fostering a positive and productive team culture.

Key Responsibilities:

• Lead, coach, and develop a Customer Care team to achieve sales, retention, and service targets
• Conduct 1-2-1s, performance reviews, and team meetings to drive performance
• Manage team rotas to ensure smooth operations and strong workflow coverage
• Identify training and development opportunities for team members
• Collaborate on business forecasting, renewal planning, and customer insights
• Ensure full compliance with FCA, GDPR, and internal standards

What We’re Looking For:

• 4-5 years+ experience in an insurance contact centre (Motor preferred, but other insurance sectors considered)
• A proven leader who can motivate, coach, and drive team success
• Strong sales awareness with experience in customer retention and renewals
• Excellent communication and people management skills
• Organised, proactive, and results-driven

How to Apply: If you're a motivational leader ready to grow with a business that values talent and ambition, apply now or send your CV to [e-mail]