Customer Care Team Lead

hays-gcj-v4-pd-online; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected, family-run business in Bristol is seeking a Customer Care Team Leader to support the Regional Manager and enhance team performance. This role involves leading a dedicated team, ensuring coordination with sales, and driving service improvements, all while maintaining a Monday to Friday work schedule.

Benefits

Cycle to Work scheme

Staff discount on products

Health and wellbeing support programme

Monday to Friday schedule – no weekend work

Qualifications

• Experience in customer service or telesales leadership.
• Strong organisational and problem-solving skills.
• Ability to drive results.

Responsibilities

• Lead and motivate the Customer Care team.
• Liaise with Sales for smooth operations.
• Monitor internal processes to meet deadlines.

Skills

Organisational skills

Problem-solving skills

Tools

Microsoft Office

EMS systems

Job description

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A respected, family-run business with over 100 years’ experience supplying products to specialist industries.

Your new role
As Customer Care Team Leader, you’ll support the Regional Manager and lead the Customer Care team, ensuring smooth coordination with Sales and efficient service delivery.

• Lead and motivate the Customer Care team
• Liaise with Sales to ensure smooth operations
• Monitor and chase internal processes to meet deadlines
• Identify and implement service improvements
• Support the Regional Manager with daily operations
• Prepare performance reports and suggest improvements

What you'll need to succeed

• Experience in customer service or telesales leadership
• Strong organisational and problem-solving skills
• Ability to push back and drive results
• Experience with Microsoft Office and EMS systems
• Ideally 1+ years in B2B customer service and sales is preferred but not essential

What you'll get in return

• Cycle to Work scheme
• Staff discount on products
• Health and wellbeing support programme
• Monday to Friday schedule – no weekend work