Customer Care Support Associate

Find Your Flex; Peterborough; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading company in financial services is seeking a Customer Care Support Associate in Peterborough. This role offers a competitive salary, professional development opportunities, and a supportive work environment. As a vital part of the team, you will assist customers to manage their financial wellbeing, with comprehensive training provided.

Benefits

34 days leave per year

Non-contributory pension (8%-12%)

Healthcare and dental support

Gym memberships and cycle-to-work scheme

Enhanced parental leave

Retail discount vouchers

Subsidised restaurant

Online GP appointments

Qualifications

• Experience in customer service (contact centre, face-to-face, helpdesk).
• Strong communicator with good attention to detail.
• Ability to understand customer needs and work flexibly.

Responsibilities

• Process customer requests and respond to queries.
• Work with the team to resolve complex customer issues.

Skills

Customer service experience

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

Customer Care Support Associate

12 Month Fixed Term Contract

Location: Peterborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time after fully trained)

Salary: A competitive salary starting from £23,875 depending on the experience you can bring.

Closing Date: 23rd June 2025

We're Aegon. We're a company of ambitious, positive problem-solvers who get things done. We're a team, not a group of individuals. Collaboration is our life force, and we believe it's our duty to leave things better than we find them.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments.

As a Customer Care Support Associate, you're the person that our customers rely on to help them manage their financial wellbeing. You'll process customer requests, answer queries and work with your team to solve any complex issues.

We'll train you. We're not looking for financial experts (though they are very welcome!) because when you join us, you'll join our Platform Academy and learn from some of our experts. Before you deal with customers, we'll give you the skills and the technical knowhow to delight and support them.

We'll help you develop a career. If you want to take your career further, we'll help you work towards a professional qualification in financial administration or planning.

We'd love to hear from you if:

• You've got experience in customer service (contact centre, face-to-face, helpdesk - that kind of thing)
• You're a good communicator with an eye for detail.
• You can put yourself in a customer's shoes, taking ownership and working flexibly to meet their expectations.
• You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel

How we'll look after you:

• We'll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up.
• 34 days leave per year (including bank holidays, pro-rated for part-time)
• A non-contributory pension between 8%-12%

We support your personal wellbeing with healthcare, dental, holiday trading, cycle to work scheme and gym memberships. We also offer life assurance, critical illness cover, enhanced parental leave to help our staff live their best lives, including retail discount vouchers, subsidised restaurant and online GP appointments.

The legal bits

We'll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.