Customer Care Specialist - Uncapped Commission & Benefits

EE Limited; Ivybridge; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Uncapped commission

Online GP 24/7 for you and family

Carer's Leave: up to 2 weeks

Family Leave: 18 weeks full pay + 8 wk

Discounts on EE & BT products

Career Development support

Season Ticket Travel Loan

Volunteering Days

Private Healthcare and Dental (opt)

Job summary

EE Limited in Ivybridge, Devon, seeks a Customer Service Advisor to engage with customers by phone, offering support, guidance and solutions. You will build relationships and provide exceptional service, while listening carefully to understand customer needs. Training will be provided to discuss EE and BT products and services confidently.

The role offers a generous benefits package, uncapped commission, and flexible leave options to support personal and family commitments.

Qualifications

• Customer service mindset with strong communication skills.
• Ability to listen, understand and empathize with customers.

Responsibilities

• Engage with customers over the phone, offering support and guidance to resolve issues.
• Provide exceptional service and build lasting relationships with customers.
• Explain products and services and help customers find solutions.

Skills

Warm & Engaging Personality

Empathetic

Excellent Listening

Relationship Building

Job description

EE Limited in Ivybridge, Devon, seeks a Customer Service Advisor to engage with customers by phone, offering support, guidance and solutions. You will build relationships and provide exceptional service, while listening carefully to understand customer needs. Training will be provided to discuss EE and BT products and services confidently.

The role offers a generous benefits package, uncapped commission, and flexible leave options to support personal and family commitments.