Customer Care Specialist — Occupational Health

Peopleforce Recruitment Ltd; Vale of White Horse; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an OH Customer Services Specialist based in Abingdon, UK. This role is essential for delivering exceptional customer service within the Toxicology team, managing bookings, and ensuring smooth clinic operations. The ideal candidate will have prior customer service experience and strong communication skills, with a focus on problem-solving and quality. Proficiency in Word, Excel, and Outlook is required; Salesforce experience is a plus. Join a collaborative environment focused on maintaining service excellence.

Qualifications

• Previous customer service experience is desirable.
• Strong problem-solving and prioritisation skills.

Responsibilities

• Respond to customer queries by phone and email.
• Manage bookings for Occupational Health services.
• Set up and maintain clinic schedules.

Skills

Good written and verbal communication

Customer-focused with attention to quality and detail

Strong problem-solving and prioritisation skills

Tools

Word

Excel

Outlook

Salesforce

Job description

A recruitment agency is seeking an OH Customer Services Specialist based in Abingdon, UK. This role is essential for delivering exceptional customer service within the Toxicology team, managing bookings, and ensuring smooth clinic operations. The ideal candidate will have prior customer service experience and strong communication skills, with a focus on problem-solving and quality. Proficiency in Word, Excel, and Outlook is required; Salesforce experience is a plus. Join a collaborative environment focused on maintaining service excellence.