Customer Care Specialist - Industrial

CSA Group; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading certification organization in the UK is seeking a Customer Care Specialist to support sales processes and provide excellent customer service. You will manage customer inquiries and maintain data in the CRM system. Ideal candidates will have relevant vocational training and experience in customer service, alongside proficiency in Salesforce. This full-time role offers a comprehensive benefits package and a flexible working environment.

Benefits

Fitness & Health Program

Company pension plan

Wellness Reimbursement

Qualifications

• 2-5 years of relevant work experience desirable.
• Knowledge of the testing and certification industry is an advantage.
• Independent and result-oriented way of working.

Responsibilities

• Support of the sales process and customer service for existing customers.
• Independent processing of customer inquiries, proposal preparation, and tracking.
• Proactively market CSA's portfolio of services.

Skills

Customer service skills

Communication skills

Detail orientation

Ability to handle multiple tasks

Education

Completed commercial or technical vocational training

Studies in marketing/sales

Tools

Salesforce

Workday

Job description

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Customer Care Specialist - Industrial

Apply locations Hawarden Plattling time type Full time posted on Posted Yesterday job requisition id R004320

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

For our further expansion of our Sales Team we are looking for a

Customer Care Specialist - Industrial (m/f/d)

These are your tasks:

• Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area
• Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order
• Recording and maintaining accurate and complete customer master data in the CRM system
• Assist in achieving company goals and increasing revenues
• Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team
• Occasional client/trade show visits and involvement in client events

We expect:

• Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable
• 2-5 years of relevant work experience desirable
• Knowledge of Salesforce and Workday is an advantage
• Knowledge of the testing and certification industry is an advantage
• Very good customer service skills, high service orientation and communication skills
• Detail orientation and ability to handle multiple tasks/projects simultaneously
• Independent and result-oriented way of working

What we offer:

• An interesting and varied job in the sales area to support the continuous growth of CSA Group
• Function as internal sales and customer contact for all commercial-related topics
• Fitness & Health Program for a relaxed balance to the daily work routine
• Company pension plan
• Permanent contract
• Generous company benefit package
• Flexible working within core working hours
• Wellness Reimbursement
• Access to Health & Wellbeing Resources

PLEASE NOTE :

• For the UK CCS Position you must have the right to work in the UK. We are unable to offer Skilled Worker Visa sponsorship for this role.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.

About Us

CSA Group is one of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas. CSA Group is also a global provider of testing, inspection and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S.

The CSA mark appears on billions of products worldwide. For more information about CSA Group, please visit www.csagroup.org .