Customer Care Specialist - German Speaker

The Block; City of Westminster; On-site; GBP 33,000; Full time

Job summary

A growing fintech firm in the City of Westminster is seeking a German-speaking candidate for an entry-level client-facing role. The position involves responding to client inquiries in German and English, providing customer care, and assisting internal teams. No prior fintech experience is necessary, and the company offers extensive training and clear opportunities for career progression. Benefits include a base salary of £33,000 along with healthcare, a pension scheme, and office perks.

Benefits

£33,000 base salary

Vitality healthcare

Pension scheme

Season ticket loan

Office food including catered Friday lunches

Qualifications

• Fluent in spoken and written German and English.
• Eagerness to learn about fintech products and services.
• Previous customer service experience is a plus.

Responsibilities

• Act as a first point of contact for clients in both German and English.
• Maintain accurate records of client interactions.
• Work closely with internal teams to resolve client issues.

Skills

Fluency in German and English

Proficient in Excel

Strong communication skills

Customer-focused mindset

Ability to multitask and stay organized

Job description

This role is ideal for a German‑speaking candidate who wants to break into the fintech industry, develop strong commercial and client‑facing skills, and grow within a supportive, people‑focused business.

Responsibilities

• Act as a first point of contact for clients, responding to queries in a professional and timely manner.
• Handle inbound calls and other communications in German, then relay and document information in English for non‑German‑speaking colleagues.
• Translate client needs and queries clearly and accurately between German and English.
• Build strong relationships with clients by providing friendly, efficient, and solution‑focused support.
• Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests.
• Maintain accurate records of client interactions and help identify recurring issues or process improvements.
• Contribute to a positive, collaborative team culture in a fast‑paced office environment; comprehensive training provided with ongoing learning and development support.
• Clear opportunities to progress into areas such as Sales, Recoveries/collections, Analytics and other operational functions.

Qualifications & Skills

• Support to "mould" your career path according to your strengths and interests. This is an entry‑level position for someone keen to start a career in fintech in a client‑facing role. You will provide high‑quality customer care to a range of clients, using your German and English language skills to support the wider team and ensure an excellent client experience.
• Fluency in German and English (spoken and written).
• Proficient in Excel.
• Strong communication and interpersonal skills.
• Customer‑focused mindset with a professional and friendly manner.
• Ability to multitask, prioritise, and stay organised in a busy environment.
• Eagerness to learn about fintech products and services.
• No prior fintech experience required; any customer service experience is a plus.

Benefits

• £33,000 base salary.
• Vitality healthcare.
• Pension scheme.
• Season ticket loan.
• Food provided in the office, including catered Friday lunches.
• A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people. The company offers extensive training and clear opportunities to shape your long‑term career across different business areas.