Customer Care Specialist, EdAssist

Bright Horizons Children's Centers; City of Westminster; On-site; Full time

Job summary

A leading company in child care solutions seeks enthusiastic individuals for their Contact Center. You will assist client employees with tuition assistance, ensuring high customer satisfaction while working in a collaborative environment. This role offers a starting pay of $18.75 per hour with comprehensive benefits and opportunities for personal development.

Benefits

Medical, Dental, Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Qualifications

• High level of energy and enthusiasm for the company's mission.
• Ability to meet minimum performance standards.
• Experience in customer service is a plus.

Responsibilities

• Assist client employees with tuition assistance.
• Ensure high customer satisfaction with internal and external customers.
• Answer incoming calls in a timely manner.

Skills

Customer Satisfaction

Enthusiasm

Communication

Job description

Bright Horizons has been named by FORTUNE magazine numerous times as one of the "100 Best Companies to Work For" because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honored as a Center of Excellence and named one of the Top 50 Call Centers in North America, which speaks to the quality of our team members.

What you will be doing:

1. Assisting client employees with tuition assistance provided by their employer.
2. Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values, and philosophy.
3. Ensuring high customer satisfaction with both internal and external customers.
4. Answering incoming calls in a timely manner according to service level standards.
5. Meeting minimum performance standards.
6. Maintaining a high level of customer satisfaction.

Schedule

• EdAssist operates Monday through Friday from 6:00 am to 6:30 pm MST. Your schedule will be within this timeframe.

Training

• Mandatory paid classroom training begins on 6/30/2025 at our Westminster office, where you'll learn about Bright Horizons, EdAssist, and the tools you'll need for success.
• Attendance is mandatory, with a scheduled training week Monday-Friday from 8:00 am to 4:30 pm until training completion.

Salary and Compensation

The starting pay rate is $18.75 per hour. Actual offers depend on experience, education, certifications, location, and other factors.

Benefits

• Medical, Dental, Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Application Deadline

This posting will remain open until 6/18/2025.

Life at Bright Horizons

Our people are our greatest asset. We foster a collaborative environment that supports career growth and personal development. Come build a brighter future with us.

Equal Opportunity Employment

Bright Horizons provides equal employment opportunities and complies with all applicable laws. For assistance or accommodations during the application process, contact our recruitment helpdesk at 855-877-6866 or [e-mail].