Customer Care Specialist, Air Logisitcs - Aerospace

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Specialist to join their dynamic Aerospace team in London. This role involves ensuring customer satisfaction through proactive service, effective problem-solving, and collaboration with sales colleagues. You will track shipments, manage inquiries, and utilize Business Process Automation tools to enhance customer interactions. The company values its employees and offers a range of benefits, including a contributory pension plan and a comprehensive wellbeing programme. If you are passionate about customer service and eager to contribute to a supportive team, this opportunity is perfect for you.

Benefits

Pensionsplan

Mitarbeiterunterstützungsprogramm

Wohlfühlzentrum

Rabatte und Anerkennung

Qualifications

• Erfahrung im Bereich Luftfracht oder Transportplanung.
• Starke Kommunikationsfähigkeiten und Konfliktlösungsfähigkeiten.

Responsibilities

• Proaktive Kundenberatung und -betreuung zur Sicherstellung der Kundenzufriedenheit.
• Dokumentation und Untersuchung von Abweichungen sowie Durchführung von Ursachenanalysen.

Skills

Kundenserviceorientierung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

MS Office (insbesondere Excel)

Zeitmanagement

Tools

Business Process Automation (BPA)

Job description

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Customer Care Specialist, Air Logistics - Aerospace, London

Client:

Location: London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

50825c70f500

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Are you looking for an interesting new challenge?

Your Role

The Customer Care Specialist will be part of our growing Aerospace team in Heathrow responsible for direct interaction with our customers, proactive customer service, problem-solving, interaction with our sales colleagues and equally as important, ensuring that our colleagues have all of the necessary information to be able to execute on our customer behalf.

Your Responsibilities

1. Proactively advise and consult customers to ensure their satisfaction while addressing concerns before they arise.
2. Track customer shipments, provide proactive updates, and collaborate with stakeholders to prevent complaints and resolve issues efficiently.
3. Document and investigate deviations, conduct root cause analysis, and ensure compliance with company, industry, and legal standards, including preparation for audits.
4. Develop and onboard new customers, expand existing business lanes, and manage inquiries, quotations, and up-selling opportunities within corporate pricing guidelines.
5. Utilize Business Process Automation (BPA) tools, integrate customer requirements into systems, generate reports, conduct performance analysis, and manage claims from reporting to closure.
6. Maintain strong communication with Operational and Revenue Care Centres, act as the main contact for services, handle complaint calls, escalate unresolved issues, and exchange knowledge with sales and account management teams.

Your Skills and Experiences

1. Experience in freight forwarding or transport planning with a focus on airfreight, along with strong proficiency in MS Office, especially Excel.
2. Ability to understand and implement new processes, adapt to change, embrace new technologies, and demonstrate a change management mindset.
3. Strong customer service orientation with excellent communication skills, an approachable nature, and the ability to handle conflict resolution effectively.
4. Strong problem-solving skills, the ability to work independently and as part of a team, and perseverance in overcoming challenges.
5. Excellent time management with the ability to prioritize tasks, meet deadlines, and ensure adherence to confidentiality and compliance regulations.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.