Customer Care Specialist

Eppendorf; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading life science company in Stevenage is seeking a Customer Care Specialist to deliver exceptional service. Responsibilities include managing customer inquiries, supporting sales and logistics collaboration, and handling order management using tools like SAP. The role requires strong customer service experience and excellent communication skills. This position offers an attractive salary and opportunities for professional growth.

Benefits

Attractive salary

Professional development opportunities

Meaningful work contributing to human living conditions

Creative freedom

Cosmopolitan work environment

Qualifications

• Strong customer service experience is essential.
• Excellent verbal and written communication abilities required.
• Ability to work independently and as part of a team is a must.
• Familiarity with ERP and CRM systems is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is necessary.
• Must be fluent in English.
• Must be located in the UK and able to work in Stevenage.

Responsibilities

• Deliver exceptional customer service and handle inquiries.
• Facilitate collaboration among sales and logistics teams.
• Manage orders using internal tools like SAP.
• Communicate with customers through various channels.
• Support with managing customer tenders and projects.

Skills

Customer service experience

Verbal communication

Written communication

Teamwork

ERP and CRM familiarity

Microsoft Office Suite proficiency

Fluency in English

Tools

SAP

Microsoft Dynamics

Esker

Job description

Customer Care Specialist - UK (m/f/d) Your challenges:

• Embark on an exhilarating journey with our customers to deliver the best service they deserve when interacting with us to meet each and every specific need.
• Be the friendly face of our company, handling customer inquiries with care and providing exceptional service that leaves a lasting impression. Facilitating seamless collaboration among our Sales, Technical Service, and logistics teams is key to customer satisfaction.
• Order Management by using our internal tools, such as SAP, Microsoft Dynamics, Esker and the other MS Office tools.
• Daily activities will include communication with customers and colleagues through various channels, such as email or phone, managing orders, dealing with customer complaints, supporting your colleagues from Sales and other departments.
• You may also have the pleasure to support with other tasks, such as managing customer tenders or participate in customer care related projects.

Your expertise:

• Strong customer Service experience
• Strong verbal and written communication abilities.
• Work well both independently and as part of a team.
• ERP and CRM Familiarity: Preferred experience with ERP and CRM systems.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Fluent in English.
• Be located in the UK and able to work in our office in Stevenage.

Your benefits at Eppendorf:

• Your work is meaningful. Together we contribute to improve human living conditions.
• We offer you creative freedom with a strong, international premium brand in the life science industry.
• We value and reward your performance with an attractive salary.
• Continuous professional development opportunities to grow both personally and professionally. Our opportunities range from a variety of training courses, participation in conferences and access to learning platforms.
• With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods and tools in an environment that also invites networking.