Customer Care Specialist

Lakeview Veterinary Hospital, LLC; Northern Ireland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology leader is seeking a Customer Care Specialist in Newry, Northern Ireland. The role involves maintaining customer relationships, managing sales targets, and providing exceptional support. Ideal candidates should have a minimum GCSE Grade C in English and Mathematics, experience in customer support, and proficiency in Microsoft Office. A hybrid work model and various employee benefits are offered.

Benefits

Optional hybrid working model (3 days in-office, 2 remote)

Free on-site parking

Monthly sales commissions

Mindfulness programs with Calm membership

Volunteer Paid Time off after 6 months

Qualifications

• Experience assisting customers via chat and email support in English.
• Experience troubleshooting and resolving user issues, maintaining accurate records.
• Ability to evaluate systems for positive customer experience and provide solutions promptly.

Responsibilities

• Achieve sales targets and manage a geographical area in Ireland to maximize sales potential.
• Maintain customer relationships.
• Assess and price all repair and supply jobs, considering individual customer needs and potential.

Skills

Customer Service

Cross-selling skills

B2B Sales

Key Account Management

Education

Minimum GCSE Grade C in English & Mathematics

Tools

Microsoft Office

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and develop within the market.

We are looking for Customer Care Specialist for our Newry office.

As a Customer Care Specialist, you will maintain our current customers and support the external salesperson in their role in adding new customers. Developing existing customer relationships will be important to ensure clients use Lektronix for all their spares and repairs needs.

You will achieve sales targets and ensure that each account is managed to reach its potential month after month. You will work alongside external salespeople, who are responsible for adding new customers and supporting existing ones face-to-face.

You will report to the Customer Service Team Leader and be based in Newry.

The Responsibilities - you will do:

1. Achieve sales targets and manage a geographical area in Ireland to maximize sales potential.
2. Maintain customer relationships.
3. Assess and price all repair and supply jobs, considering individual customer needs and potential.
4. Maintain a database of existing and potential customers.
5. Coordinate and follow-up on leads, initiate contact, create new leads, and acquire new customers.
6. Provide information on price, availability, delivery expectations, expedite orders, and track deliveries.
7. Assist management with decision-making and recommend business development activities.
8. Handle after-sales queries, investigate complaints, and ensure customer satisfaction.
9. Work with workshops, escalate issues, and relay feedback to customers.
10. Collaborate with Customer Service personnel, Regional Sales Managers, and the Commercial Manager in sales approaches.

The essentials - you will have:

• Minimum GCSE Grade C in English & Mathematics.
• Proficient in Microsoft Office.
• Experience assisting customers via chat and email support in English.
• Experience troubleshooting and resolving user issues, maintaining accurate records.
• Ability to evaluate systems for positive customer experience and provide solutions promptly.

The preferred - Experience you might also have:

• Customer Service
• Cross-selling skills
• B2B Sales
• Key Account Management

What we offer:

• Optional hybrid working model (3 days in-office, 2 remote)
• Free on-site parking
• Experience at a Fortune 500 company
• Monthly sales commissions
• Branded clothing
• Mindfulness programs with Calm membership
• Volunteer Paid Time off after 6 months
• Charity donation matching
• Employee Assistance Program
• Wellbeing programs via OnTrack
• Access to professional development courses
• Other local benefits

At Rockwell Automation, we are committed to diversity and inclusion. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You might be the right fit for this or other roles.

#LI-Hybrid #LI-YSM

Our hybrid policy expects employees to work at least Mondays, Tuesdays, and Thursdays at a Rockwell location unless out of the office for business reasons.