Customer Care Specialist

www.findapprenticeship.service.gov.uk - Jobboard; Burnley; On-site; GBP 26,000; Full time

Job summary

A leading home furnishings company in Burnley is hiring a Customer Service Advisor to handle queries and complaints while providing excellent customer service. Candidates should have previous customer service experience and strong problem-solving skills. The role involves working in a dynamic team to solve customer issues effectively. Competitive salary and numerous benefits offered, including employee discounts and wellness support.

Benefits

Employee discount scheme

Cashback options for health services

Pension scheme

Discounted gym membership

Learning and development programmes

Career progression opportunities

Free on-site parking

Recognition incentives

Qualifications

• Customer-focused problem solver.
• Demonstrates empathy, adaptability, and a positive 'can-do' attitude.
• Ability to handle complaints calmly and professionally.

Responsibilities

• Handle queries and complaints across multiple channels.
• Take ownership of customer cases to ensure resolution.
• Work collaboratively with other departments to find solutions.

Skills

Previous experience in a Customer Service setting

Previous complaint handling experience

Strong problem-solving skills

Positive attitude

Ability to show genuine empathy

Ability to work at pace

Tools

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Advisor - £25,135.50 p.a. plus benefits! - Our Burnley Customer Services Team is hiring someone to join the team in our new home at Kingsway House!

The Role - Customer Care Specialist

This role may also be known as a Customer Solution Specialist, Complaints Handler, Customer Resolution Executive or Customer Service Advisor.

We are currently looking for customer focused problem solvers to come and join the team at our Customer Services offices in Burnley, Lancashire!

Start Date: ASAP - we know that you might have notice to work so we'll work with you to find the ideal start date.

As a Customer Care Specialist, you will handle a range of queries and complaints across multiple channels inc. social media, emails and inbound calls. Working as a part of our highly driven team you will make a real difference and valued contribution to our customer experience, focusing on providing solutions on the customer's first call where possible and ensuring we achieve our agreed service levels.

You will use your initiative, thinking outside the box and liaising with other Bensons departments to find solutions, taking ownership of cases to ensure that all customer queries are resolved to a high standard. Demonstrating empathy, adaptability and a positive 'can-do' attitude whilst trouble-shooting the issue, ensuring that you deliver impeccable customer service and consistently delight our customers in all interactions.

We want you to reflect Bensons for Bed's values of being "Devoted", "Driven" and "Daring".

We have an engaging team and working environment and we are ready to welcome new colleagues! Full training is provided to ensure you have the knowledge and skills to be successful in the role.

Skills Needed

We are looking for Customer Care Specialists who are passionate about delivering first-class customer service whilst reaching a resolution for our customer's complaints and are eager to contribute to business improvement.

Other skills include:

• Previous experience in a Customer Service setting. This does not need to be in a contact centre, we are looking for people from a range of backgrounds including the care sector, hospitality, retail or beauty for example.
• Previous complaint handling experience with the ability to explain the situation & resolution in a balanced manner, always remaining calm and professional.
• Strong problem-solving skills with the ability to think outside the box and use your own initiative.
• Positive attitude with the ability to adapt to change.
• Ability to show genuine empathy to our customers and understand their queries.
• Ability to work at pace and under pressure, meeting agreed targets and timelines.
• Ability to use Microsoft packages inc. Excel and Outlook

Our Benefits!

In return for your contribution to the team’s performance, we offer a competitive base salary plusall these extra benefits:

• *Employee discount scheme for Bensons products
• *Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)
• Unum Income Protection - for peace of mind if you’re off work long term due to illness
• *Pension scheme – provided by Legal & General
• *Discounted Gym membership
• *Cycle to Work scheme
• Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you
• *Enhanced maternity and adoption leave
• Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
• Learning and development programmes to gain new knowledge and skills
• Career progression – access to internal opportunities to build your career within Bensons for Beds
• *Long service awards and ‘Love to Shop’ voucher rewards to spend as you like
• Free refreshments (e.g. fruit, tea & coffee).
• Free on-site parking
• Work committees including “Fun at Work” and “The Sleep Council”
• Recognition incentives
• Dress-down Fridays

About Bensons for Beds

We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission.

Apply now!!

If you love working with a great team, engaging with a variety of challenges, growing your skills and developing new ones then click now to apply to join us!

There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We’ll reply to you asap!