Customer Care Specialist

Kuehne+Nagel; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading logistics company as a Customer Care Specialist in Bristol, where you'll ensure outstanding customer experiences by solving problems and collaborating closely within teams. With competitive pay, ample training, and excellent benefits, this role offers a supportive environment and opportunities for professional growth. Enjoy 26 days of holiday, flexible working options, and a focus on personal development.

Benefits

26 days holidays plus bank holidays

2 volunteering days per year

Life Assurance option with pension scheme

Tailored personal development and training programme

Flexible working options

Enhanced Maternity/Paternity Leave

Childcare Vouchers

Cycle to work scheme

Discounts on high street stores

Refer a friend scheme

Qualifications

• Experience in customer care, ideally in a logistics environment.
• Strong problem-solving skills and the ability to work on own initiative.
• Very good time management skills with the ability to meet deadlines.

Responsibilities

• Engage directly with customers and solve problems proactively.
• Collaborate with sales and operational teams for seamless execution.
• Maintain high standards of communication and documentation.

Skills

Customer service orientation

Problem solving

Organisational skills

Interpersonal skills

Time management

Adaptability

Job description

Req128214

Become a part of our amazing team in Bristol!

YOUR ROLE

As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.

YOUR SKILLS AND EXPERIENCES

• Experience in customer care, ideally in logistics environment
• Strong customer service orientation and problem solving skills
• Excellent organisational skills and strong interpersonal skills
• Ability to work on own initiative and as part of a team
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
• Ability to cope with change and embrace new technologies, demonstrate adaptability to change

GOOD REASON TO JOIN

GOOD REASON TO JOIN

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.

You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• 3 x Life Assurance Option if you join the KN Route2 pension scheme
• A tailored personal development and training programme.
• Trusted and empowered to deliver and be your best.
• We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
• Enhanced Maternity/Paternity Leave
• Childcare Vouchers
• Cycle to work scheme
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
• Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.